Nikhil Satsangi
Austin,TX
Summary
Experienced Lead Engineer bringing a decisive, organized and meticulous approach. Forward-thinking professional with an eye for preventing larger issues. Strategic planner and project leader with a systematic mentality.
Overview
11
11
years of professional experience
Work History
MSP Lead Engineer
SHI
Austin, TX
12.2021 - Current
- Design and manage cloud infrastructure solutions for a variety of clients, utilizing platforms such as AWS, Azure, Okta and Google Workspace.
- Build and maintain secure, scalable environments, adhering to industry standards and client needs.
- Develop automation processes for device enrollment in Microsoft Intune and Jamf, ensuring seamless deployment and management of devices.
- Act as a go-to expert for resolving complex technical issues, providing tier-3 support.
- Document cloud architectures and best practices, contributing to continuous improvement initiatives.
Network Engineer
CSPI
Austin, TX
10.2020 - 12.2021
- Designed and migrated customer on-premise applications to Microsoft Azure, aligning with business priorities and technical strategies.
- Managed daily cloud operations, including support for development team requirements.
- Implemented network and firewall configurations to enhance system security and performance.
- Developed automation scripts using PowerShell to streamline tasks and improve efficiency.
Network Engineer
Jack Henry & Associates
Charlotte, North Carolina
06.2018 - 10.2020
- Managed and maintained a 60+ Windows server environment, ensuring 99.9% or better uptime
- Evaluated, monitored and enhanced IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity
- Acted as escalation point for troubleshooting advanced network/systems issues.
- Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI.
- Reduced Maintenance Window by 4.83 hours by automating maintenance process using Powershell
PC/LAN Analyst
Wells Fargo
Charlotte, NC
09.2017 - 06.2018
- Assisted company personnel with desktop operation, including both hardware and software
- Provide employee training and instructions regarding basic operation of software and hardware, technical support and quality standards.
- Provide technical support for software reconfigurations to aid in function customization
Desktop Support Engineer
TIAA
Charlotte, NC
08.2015 - 09.2017
- Assisted company personnel with desktop operation, including both hardware and software
- Provide employee training and instructions regarding basic operation of software and hardware, technical support and quality standards.
- Provide technical support for software reconfigurations to aid in function customization
Messaging Engineer
TIAA
Charlotte, NC
05.2014 - 12.2014
- Worked individually and with other internal IT groups to administerh and maintain the organization's email system.
- Provided advanced End-User support for any technical issues dealing with Outlook and Skype
- Created user accounts and maintained security levels
Service Desk Analyst
TIAA
Charlotte, NC
11.2013 - 05.2014
- Played a key role as the first line of contact for all IT related issues throughout the company
- Analyzed user needs; identified appropriate hardware/software responses; advised/assisted users in hardware/software purchases, systems up-grade or integration, and the installation, configuration, and use of new products and applications.
- Assisted in troubleshooting incidents and requests by utilizing phone, email, and chat queues.
- Diagnosed hardware/software operating problems and personally resolved or instructed user in problem resolution.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT08-2021
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC12-2014
Skills
- Virtualization
- Workflow Development
- Troubleshooting
- Technical Writing
- Research skills
- Critical Thinking
- Identity provisioning
- API Integration
- Team collaboration abilities
- Technical documentation writing
- Infrastructure upgrading
- Server maintenance
- Incident Management
- Technical Support
- Programming
- Configuration Management
- Network Administration
- Hardware provision management
- End point configurations
- Patch management
- Mobile Device Management
Timeline
MSP Lead Engineer
SHI
12.2021 - Current
Network Engineer
CSPI
10.2020 - 12.2021
Network Engineer
Jack Henry & Associates
06.2018 - 10.2020
PC/LAN Analyst
Wells Fargo
09.2017 - 06.2018
Desktop Support Engineer
TIAA
08.2015 - 09.2017
Messaging Engineer
TIAA
05.2014 - 12.2014
Service Desk Analyst
TIAA
11.2013 - 05.2014
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Bachelor of Science - Psychology
University of North Carolina At Charlotte
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