Nikhya Brown
Fayetteville,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TriWest Healthcare Alliance
Remote
07.2025 - 02.2026
- Developed in-depth understanding of insurance policies and procedures.
- Facilitated communication between Healthcare Providers and Beneficiaries regarding referral status.
- Enhanced Beneficiaries satisfaction by promptly addressing inquiries and resolving issues related to referrals & claims
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Patient Billing Specialist
LabCorp
Remote
04.2023 - 11.2024
- Reduced errors in patient billing through careful monitoring of data entry and adherence to company policies.
- Maintained strict compliance with HIPAA regulations when handling sensitive patient information during the billing process.
- Collaborated with healthcare providers to obtain necessary documentation for accurate bill submissions, reducing delays in payments.
- Kept up-to-date with industry changes and regulations. By attending training sessions to ensure ongoing expertise in patient billing processes
Customer Support Agent III
Broad River Retail
Remote
05.2022 - 12.2022
- Effectively manage large volumes of incoming calls to meet customers needs; delivery.
- Maintain a balance between company policy and customer benefit while handling issues, small claims and complaints
- Foster relationships with internal departments, including Retail, Delivery and Service
Video Repair Representative
Charter Communications, Spectrum
Morrisville, NC
05.2020 - 07.2020
- Conducted troubleshooting and repairs on telecommunications equipment to ensure service reliability.
- Collaborated with technical teams to resolve customer issues efficiently and effectively.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
Office Assistant
Carlie C's
Hope Mills, NC
07.2016 - 01.2020
- Managed daily office operations and ensured efficient workflow across departments.
- Coordinated scheduling for staff, optimizing resource allocation and workflow efficiency.
- Learned roles of other departments to provide coverage and keep store operational
Education
Certified Professional Coder - Pending - Medical Coding And Billing
AAPC Medical Coding Education
Salt Lake City, UTSkills
- Data Entry
- Call center experience
- Administrative Support
- De-Escalation Techniques
- Active Listening
- Attention to Detail
Timeline
Customer Service Representative
TriWest Healthcare Alliance
07.2025 - 02.2026
Patient Billing Specialist
LabCorp
04.2023 - 11.2024
Customer Support Agent III
Broad River Retail
05.2022 - 12.2022
Video Repair Representative
Charter Communications, Spectrum
05.2020 - 07.2020
Office Assistant
Carlie C's
07.2016 - 01.2020
Certified Professional Coder - Pending - Medical Coding And Billing
AAPC Medical Coding Education