Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in answering all questions customers have. Easily adaptable to high-pressure, dynamic situations.
Hi, I’m
Niki Aria
Sugar Land
Summary
Overview
5
years of professional experience
Work History
One Stop Auto Services
Front Desk Manager
2019.03 - Current (5 years & 6 months)
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved customer complaints by addressing issues promptly
- I responded to the telephone, email, and in-person questions about concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records.
StrawVi
Baker
2022.08 - 2023.12 (1 year & 4 months)
Job overview
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain the smooth running of the bakery.
Education
Wharton County Junior College Sugar Land, TX
Associate of Science from Biology
12.2024
University Overview
William P. Clements Sugar Land, TX
High School Diploma
05.2023
University Overview
Skills
- Customer Service
- Problem-solving skills
- Conflict Management
- Oral and written communications
- Listening Skills
- Time Management
- Daily Reporting
- Quality Assurance
- Staff Management
- Sales and Upselling
- Coaching and Mentoring
- Cash control
Languages
Spanish
Professional Working
Timeline
Baker
StrawVi
2022.08 - 2023.12 (1 year & 4 months)
Front Desk Manager
One Stop Auto Services
2019.03 - Current (5 years & 6 months)
Wharton County Junior College
Associate of Science from Biology
William P. Clements
High School Diploma
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