Niki Best
Union,MO
Summary
Enthusiastic Bachelor of Science graduate with exceptional problem-solving and critical thinking skills. Utilizes remarkable written and oral communication, vast skillset and personable nature to excel in all business endeavors. Motivated to become an invaluable asset to an outstanding company.
Overview
3
3
years of professional experience
Work History
Director of IT and Marketing
Incuentro
Houston, TX (Remote Contract Position)
03.2021 - 08.2021
- Built and styled new, convenient desktop and mobile website to better outline business and what it offered.
- Conducted testing and review of website design for responsiveness, clarity and effectiveness.
- Managed email marketing encompassing content development, SEO and distribution using Mail Chimp.
- Provided front-end website development, content management and updates using WordPress, Hubspot and other editing software to design, build and maintain Incuentro website.
- Aligned activities with corporate objectives by coordinating all marketing, sales and IT processes.
- Converted graphic designs to usable web images using graphic editing apps including Canva and Adobe Photoshop.
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
Internal Operations/Customer Service
Meadowbrook Country Club
Ballwin, MO
04.2015 - 10.2017
- Answered 200+ incoming calls daily to answer member-related questions and schedule appointments.
- Curated e-mails to all members of country club notifying them of any upcoming club changes, golf outings and tournaments, and upcoming events.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Utilized Excel to keep track of online orders.
- Built strong and trusting customer relationships with members of country club.
Internship
FOX 2 NEWS-KPLR
St. Louis, Missouri
01.2017 - 05.2017
- Collaborated with producers and management in development of broadcast content such as newscasts, promotions and teases
- Followed through on beat sources, contacts and leads to gather information for stories
- Pursued and developed stories independently and for assignment, covering range of topics
- Performed research and checked all facts to maintain high standard of journalistic integrity
- Edited and produced on-air video newscasts
Education
Bachelor of Science - Information Technology
University Of Missouri - St Louis
St Louis, MO12.2020
Associate of Applied Science - Media Communications
St. Louis Community College
Kirkwood, MO05.2016
Skills
- Ability to identify user system requirements and diagnose existing problems with current processes
- Academic experience in creating and implementing database use cases and analysis
- Academic experience creating external documentation of systems development including creation of user manual, design specifications, policy documents, installation plan, support documents, backup and recovery procedures, and system requirements
- Interpersonal Communication
- Provides extraordinary customer service
- Fluent in Microsoft Office Suite with high proficiency in Excel
- Exceptional verbal and written communication skills
- Exceptional problem solving and critical thinking skills
- Effective leadership and interpersonal skills
- Self-starter/motivator
- Works well independently and in team-based environments
Senior INFSYS Design Project
Little Asia Restaurant P.O.S. System- Information Systems Design
Aug 2020- Dec 2020
Over a five month period, course group designed, created, and implemented an Electron-based desktop application to replace a restaurant's outdated ordering system. System was complete with all menu items from Little Asia's menu, ability to collect and save past ordering data and statistics of menu items that were performing well, ability to obtain daily sales reports and ability for front staff to customize all orders placed. Completed documents in development and presentation of the application:
- External Documentation: Backup and Recovery Procedures, Design Specifications, Installation Plan, Support Plan, System Requirements, Training Plan, and User Manual
- Internal Documentation: Current System Context Diagram, Current System ERD Narrative, Current System Level 0 DFD, Current System Level 1 DFD, Data Dictionary, DFD Proposal, ERD Proposal, and documented meetings with the client
- System Proposal and its presentation
- Information Systems Plan
- Request for Proposal
- Client Q&A
Other Major Course Projects
DonorsChoose Project- Database Design
Mar 2020- May 2020
Collaborated with teammates to design and outline a web application that would boost donations to the DonorsChoose company by 1% yearly.
- Took on leadership role within team
- Managed creation of Current System Context Diagram, Current System Level 0 DFD, Current System Level 1 DFD and Current System ERD
- Created presentation for designed outline and presented it to the professor
Extra Cirriculars
- Nominated and inducted into the Society for Leadership and Achievement for outstanding GPA.
- Nominated and inducted into the National Society for Leadership and Success by UMSL faculty and have remained an involved member.
- Used entrepreneurial skills to build and monetize a lifestyle and fashion blog through different social media channels and built a unique brand through marketing and advertising products for different companies and brands in 2019.
- Volunteer for St. Louis Challenger Baseball organization for kids with special needs for 15 years.
- Pursues professional photography in free time and edits images with Adobe Photoshop.
References
Upon request
Timeline
Director of IT and Marketing
Incuentro
03.2021 - 08.2021
Internship
FOX 2 NEWS-KPLR
01.2017 - 05.2017
Internal Operations/Customer Service
Meadowbrook Country Club
04.2015 - 10.2017
Bachelor of Science - Information Technology
University Of Missouri - St Louis
Associate of Applied Science - Media Communications
St. Louis Community College
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