Niki Bykova
Knoxville,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Member Engagement Consultant
Y-12 Federal Credit Union
06.2023 - 06.2024
- Processed member's requested financial transactions using video technology via Personal Teller Machines
- Identified and provided information regarding credit union products and services that would benefit members.
- Provided prompt, professional and courteous service to internal departments, retail branches, and members.
Paralegal
Law Offices Of LaFevor & Slaughter
05.2022 - 05.2023
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated pertinent information to clients via phone, email, and mail.
- Interviewed clients to obtain information relevant to cases.
Paralegal
Garner & Conner, PLLC
03.2020 - 03.2022
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Barista
Starbucks
08.2017 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Paralegal Intern
McKellar & Easter Attorneys At Law
08.2016 - 08.2017
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Managed billable hour tracking, payroll, client invoicing, and schedules for a three-attorney office.
- Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
- Conducted detailed client intakes and entered information into company database.
Medical Office Assistant
Bearden Psychological and Wellness Center
05.2014 - 08.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Medical Office Assistant
Corryton Medical Center
09.2012 - 02.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
Education
Associate of Arts - Paralegal Studies
Keiser University
08.2018
Career Diploma - Body Systems And Medical Terminology
Penn Foster Career School
03.2012
Skills
- Problem-Solving
- Attention to Detail
- Client Relationships
- Multitasking and Organization
- Computer Skills
- HIPAA Regulations
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Yoga
Timeline
Member Engagement Consultant
Y-12 Federal Credit Union
06.2023 - 06.2024
Paralegal
Law Offices Of LaFevor & Slaughter
05.2022 - 05.2023
Paralegal
Garner & Conner, PLLC
03.2020 - 03.2022
Barista
Starbucks
08.2017 - 08.2020
Paralegal Intern
McKellar & Easter Attorneys At Law
08.2016 - 08.2017
Medical Office Assistant
Bearden Psychological and Wellness Center
05.2014 - 08.2016
Medical Office Assistant
Corryton Medical Center
09.2012 - 02.2014
Career Diploma - Body Systems And Medical Terminology
Penn Foster Career School
Associate of Arts - Paralegal Studies
Keiser University
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