Niki Holman

• Supervised cash handling processes to ensure accuracy and compliance with casino policies.
• Trained and mentored new cashiers, fostering a knowledgeable and efficient team environment.
• Implemented streamlined procedures for transaction processing, enhancing customer service experiences.
• Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels within the casino environment.

Warehouse picking and shipping for medical supplies

• Coordinated delivery schedules ensuring timely arrival of vehicles to customers.
• Managed inventory levels, optimizing stock availability for efficient operations.
• Developed training materials for new delivery personnel, enhancing onboarding processes.
• Implemented quality control measures to maintain high service standards during deliveries.

• Provided personal care assistance, ensuring comfort and safety for clients in home settings.
• Assisted clients with daily living activities, promoting independence and well-being.
• Monitored client health status, reporting changes to healthcare professionals promptly.
• Implemented individualized care plans, adapting techniques based on client needs.

• Managed end-to-end medical billing and collections processes to ensure timely payment from patients and insurance providers.
• Conducted account reconciliations to identify discrepancies and resolve outstanding balances efficiently.
• Assisted in the development of collection strategies that improved recovery rates for overdue accounts.
• Trained new team members on best practices for patient interactions and collections procedures.

• Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
• Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
• Trained new staff on bartending techniques and customer service best practices to improve team performance.
• Managed inventory levels, ordering supplies as needed to minimize downtime during peak hours.

• Managed patient scheduling and appointment coordination to optimize office workflow.
• Processed insurance verifications and maintained compliance with healthcare regulations.
• Facilitated communication between patients and medical staff to enhance patient experience.
• Developed efficient filing systems for patient records, improving access and retrieval times.