Niki Nguyen
Cleveland,OH
Summary
Dynamic Shift Leader known for strong organizational and communication skills. Enhanced operational workflows and promoted teamwork, driving significant improvements in customer satisfaction and service efficiency.
Overview
14
14
years of professional experience
Work History
Server Shift Leader
Good Liquid Brewing Company
Sarasota, FL
03.2022 - Current
- Oversaw daily operations, ensuring efficient service and adherence to safety protocols.
- Collaborated with kitchen staff to streamline order processing and enhance communication.
- Resolved customer complaints promptly, improving overall guest satisfaction scores.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Trained and mentored new servers on menu knowledge and customer service standards.
Server
Main Street Trattoria
Lakewood Ranch, FL
12.2020 - 03.2022
- Managed multiple tables efficiently during peak hours, maintaining high-quality service under pressure.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, improving overall workflow.
- Recommended food and beverage pairings based on customer preferences, boosting sales through personalized service.
- Mentored junior servers in best practices for upselling techniques and customer engagement strategies.
- Served food and beverages promptly with focused attention to customer needs.
Production Assistant
WDVM News Station
Hagerstown, MD
04.2017 - 11.2020
- Assisted in production setup, ensuring optimal equipment placement and readiness for live broadcasts.
- Operated audio and video equipment during news segments, maintaining high-quality standards.
- Coordinated logistics for on-location shoots, managing schedules and resources effectively.
- Collaborated with the editorial team to prepare scripts and visuals, enhancing overall storytelling quality.
- Trained new production staff on operational protocols and equipment usage, fostering team skill development.
- Stayed alert, active, and ready to respond to any request at any time using a variety of available resources.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Communicated with other crew members via walkie talkies to coordinate production activities.
Valet Driver
Courtesy Parking Services
Kingsville, MD
10.2016 - 03.2017
- Provided exceptional customer service by greeting and assisting guests with vehicle retrieval and parking.
- Operated a variety of vehicles, ensuring safety and compliance with company policies during parking procedures.
- Coordinated vehicle flow in busy environments, optimizing parking space utilization for efficiency.
- Implemented streamlined check-in/check-out processes, reducing wait times for guests and improving satisfaction.
Extra
Marinella Hume Casting
Baltimore, MD
11.2015 - 11.2015
- Extra on Netflix's House of Cards
- Adapted quickly to diverse scenes and requirements, enhancing production efficiency.
- Maintained clear communication with crew and talent, facilitating smooth operations.
- Followed safety protocols and guidelines while working in various filming environments.
Server
Old Dominion Grill and Sushi
Frederick, MD
01.2015 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/Sales Associate
Cracker Barrel Old Country Store
Frederick, MD
01.2014 - 12.2014
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented inventory management practices to reduce stock discrepancies and improve availability.
- Enhanced customer experiences through personalized recommendations based on preferences and feedback.
- Developed promotional displays to effectively showcase seasonal products, driving sales growth.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Server
Sushi Densha
Frederick, MD
07.2012 - 12.2013
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Arts - Electronic Media And Film
Towson University
Baltimore, MD05-2017
Certificate of Television Production -
Frederick Community College
Frederick, MDCertificate of Digital Design And Printing Methods -
Career And Technology Center
Frederick, MDHigh School Diploma -
Governor Thomas Johnson High School
Frederick, MDSkills
- Customer issue resolution
- Staff training
- Collaborative team management
- Multitasking proficiency
- Problem-solving
- Strong organizational skills
- Task thoroughness
- Consistent performance
- Adaptability to change
- Effective team contributor
- Relationship management
- Positive attitude
Accomplishments
- Achieved employee of the year consecutively by providing excellent work ethic and reliability for my team.
Timeline
Server Shift Leader
Good Liquid Brewing Company
03.2022 - Current
Server
Main Street Trattoria
12.2020 - 03.2022
Production Assistant
WDVM News Station
04.2017 - 11.2020
Valet Driver
Courtesy Parking Services
10.2016 - 03.2017
Extra
Marinella Hume Casting
11.2015 - 11.2015
Server
Old Dominion Grill and Sushi
01.2015 - 09.2016
Cashier/Sales Associate
Cracker Barrel Old Country Store
01.2014 - 12.2014
Server
Sushi Densha
07.2012 - 12.2013
Bachelor of Arts - Electronic Media And Film
Towson University
Certificate of Television Production -
Frederick Community College
Certificate of Digital Design And Printing Methods -
Career And Technology Center
High School Diploma -
Governor Thomas Johnson High School