Nikia Golatte
Chicago,Il
Summary
To work and grow in a professional environment where my knowledge, experience, and creativity can be put to the best use. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist Clerk
SmileDirectClub
Chicago, IL
01.2017 - Current
- Answering incoming calls
- Schedule/reschedule/ cancel appointments
- Follow- up with patients with missed calls and input insurance greet patients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
Dental Assistant
Lincoln Dental Group, 2226 N Lincoln Dental Group
04.2016 - 07.2016
- Greet/Seat patients, Sterilize instruments, send out emails, answer phones, take x-rays, chairside assist doctor with procedure, and keep office tidy.
Retail Worker
Aramark Higher Education
02.2009 - 04.2016
- Greet customers, stock, politely answered phones, inventory, prep food, cashier, and balance out cash drawer before and after my shift.
Personal Assistant
Department Human Services for Disability
07.2015 - 01.2016
- Wash dishes, take client to Dr
- Appointments, wash clothes, cook meals, sweep, high dust, and mop.
Education
Certificate Dental Assistant - undefined
Chicago Career College
High School Diploma - undefined
Christian Fenger Academy
Biological And Physical Sciences
Southern Illinois University Carbondale
Carbondale, IL 08.2008 - 06.2011
Skills
Recordkeeping
undefinedTimeline
Receptionist Clerk
SmileDirectClub
01.2017 - Current
Dental Assistant
Lincoln Dental Group, 2226 N Lincoln Dental Group
04.2016 - 07.2016
Personal Assistant
Department Human Services for Disability
07.2015 - 01.2016
Retail Worker
Aramark Higher Education
02.2009 - 04.2016
Biological And Physical Sciences
Southern Illinois University Carbondale
08.2008 - 06.2011
Certificate Dental Assistant - undefined
Chicago Career College
High School Diploma - undefined
Christian Fenger Academy
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