APRIL CUNNINGHAM
Villa Rica,GA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
9
9
years of professional experience
Work History
Receptionist/GCIC Clerk
Douglasville Police Department
Douglasville, GA
08.2021 - Current
- Answered incoming calls
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Responds to and initiates GCIC requests of all types; enters, checks, clears, and cancels warrants as appropriate; enters information for bench, probation, and state warrants.
- Maintains GCIC certification records
- monitors teletype for State, Regional, and National broadcasts.
- Processes bonds, maintains jail logs and maintains Municipal Court Inmate list.
- Utilizes Central Square and Courtware daily.
Dispatcher
Georgia State Patrol
Newnan, GA
05.2018 - 08.2021
- Provided critical operational support to Troopers, Motor Carrier Compliance Officers, DNR Officers, and other first responders within their geographical coverage.
- Monitored emergency broadcasts, responded to distress calls, and relayed messages to appropriate authorities.
- Monitored radio traffic to ensure proper communication between field personnel, dispatchers and other agencies.
- Utilizes Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) terminals; conducts background and criminal history checks; enters information regarding tags, driver’s licenses, warrants, missing persons, and stolen property; and obtains, retrieves and relays information to staff as requested.
Monitor Technician/Unit Secretary
Kershaw Health
Camden, SC
08.2014 - 10.2017
- Issues/discontinues telemetry-makes appropriate changes in computer regarding patient status.
- Continuously monitors all telemetry patients and recognizes normal and abnormal rhythms.
- Appropriately notifies nursing personnel of any changes in patient's rhythm or telemetry reception.
- Supporting patients and medical staff by answering incoming calls, organizing charts and admitting new patients.
- Organize and maintain patient files and records, retrieve test results as needed for physician's review.
- Coordinate with other departments within the hospital to schedule MRIs, x-rays or bloodwork.
- Prepare patient files and charts in anticipation of discharges and transfers to other physicians or departments.
Education
Some College (No Degree) - Patient Care Technician
Midlands Technical College
West Columbia, SCSkills
- Administrative Support
- Outlook Skills
- GCIC Training
- Terminal Agency Coordinator Training
- Staff Management and Staff Discipline
- Problem-Solving
- Training and Mentoring
- Employee Motivation
- Ordering and Restocking Supplies
- Information Protection
- Adaptable
- Recordkeeping
- Customer Service
- Point of Contact
- Scheduling and Calendar Management
- Project Coordination
Timeline
Receptionist/GCIC Clerk
Douglasville Police Department
08.2021 - Current
Dispatcher
Georgia State Patrol
05.2018 - 08.2021
Monitor Technician/Unit Secretary
Kershaw Health
08.2014 - 10.2017
Some College (No Degree) - Patient Care Technician
Midlands Technical College
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