Destiny Villanueva
Los Angeles,USA
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Receptionist Clerk
Los Angeles County Firefighters Local 1014
El Monte, USA
2024.01 - 2026.07
- Greeted and assisted visitors at the front desk.
- Managed incoming calls, directing inquiries to appropriate personnel efficiently.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled appointments and maintained calendar for staff meetings and events.
- Processed mail and packages, ensuring timely distribution within the office.
- Monitored visitor logbooks to ensure that only authorized personnel enter the premises.
- Monitored office supplies inventory and initiated reorders to prevent shortages.
- Supported administrative tasks, including filing documents and data entry.
- Developed and implemented organization systems for office files and records.
- Organized meetings between staff members and external vendors when required.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Developed and maintained a filing system for essential documents, improving office organization.
- Coordinated meeting room bookings and arranged catering for meetings and events.
Receptionist
California Dermatology Institute
Los Angeles, USA
2022.09 - 2023.09
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed appointment scheduling using electronic health record systems efficiently.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance information and collected co-pays prior to appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained accurate patient records in compliance with privacy regulations.
- Protected patients by observing strict HIPAA guidelines.
- Assisted in training new reception staff on office procedures and software use.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items and stocking shelves.
- Routed laboratory or diagnostic results to appropriate staff.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Compiled and coded patient information or data in appropriate computer system.
- Assisted healthcare providers with patient examinations and medical procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
AS - Human Resources Management
Saddleback College
Mission Viejo, CA 2025.08 - 2026.08
High School Diploma -
Animo Pat Brown Charter High School
Los Angeles, CA 2017.08 - 2021.06
Skills
- Reception desk management
- Multi-line phone proficiency
- Customer Service
- Customer Relations
- Scheduling
- Calendar scheduling
- Recordkeeping
- Document control
- Compliance regulations
- Office equipment operations
- Supply management
- Basic Budget Tracking
- Staff Onboarding Assistance
- Videoconference preparation
- Employee Scheduling Coordination
- Employee Scheduling Coordination
Languages
Spanish, Native
Timeline
AS - Human Resources Management
Saddleback College
2025.08 - 2026.08
Receptionist Clerk
Los Angeles County Firefighters Local 1014
2024.01 - 2026.07
Receptionist
California Dermatology Institute
2022.09 - 2023.09
High School Diploma -
Animo Pat Brown Charter High School
2017.08 - 2021.06