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Nikia Jones
admin support
Chattanooga,TN
Summary
Dynamic Administrative Executive with a proven track record at North America Credit Services, excelling in document management and customer relationship management. Skilled in issue resolution and meeting coordination, I effectively improved patient satisfaction and streamlined operations, demonstrating strong attention to detail and exceptional communication abilities.
Overview
10
10
years of professional experience
Work History
Administrative Executive
North America credit Services
Chattanooga , Tn
02.2025 - Current
- Maintained confidential files related to personnel matters and sensitive business information.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
Patient Advocate
North America Credit Services
Chattanooga , Tn
10.2024 - 01.2025
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Explained policies, procedures and services to patients.
- Verified demographics and insurance information to register patients in computer system.
- Documented patient activities, problems with coverage, and hospital actions.
Customer Service Representative
North America Credit Services
Chattanooga, Tn
09.2015 - 10.2024
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate information about products and services to customers.
- Excelled in exceeding daily credit card application goals.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
Brainerd High School
Chattanooga, TN05-2005
Some College (No Degree) - Nursing
Chattanooga State Community College
Chattanooga, TNSkills
- Document management
- Meeting coordination
- Data entry
- Confidentiality maintenance
- Customer relationship management
- Issue resolution
- Attention to detail
- Multitasking
- Teamwork
- Time management abilities
- Video conferencing software
- Articulate and well-spoken
- Performance assessments
- Negotiation skills
- Excellent communication
Accomplishments
i was counselor of the year collecting $241,982
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Interests
Learning Something new
Timeline
Administrative Executive
North America credit Services
02.2025 - Current
Patient Advocate
North America Credit Services
10.2024 - 01.2025
Customer Service Representative
North America Credit Services
09.2015 - 10.2024
High School Diploma -
Brainerd High School
Some College (No Degree) - Nursing
Chattanooga State Community College
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