Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikia Mason

Bessemer,AL

Summary

Dedicated customer service representative with 6 years of experience providing exceptional service to customers. Proficient in handling cash, credit cards, and electronic payments. Skilled in maintaining accurate inventory records and ensuring a clean and organized work area. Possesses a strong understanding of banking regulations and policies.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Wells Fargo Bank
Homewood, AL
05.2023 - Current
  • Answer incoming calls to assist customers and bankers with questions and requests
  • Assist customers with online banking
  • Process claims and file disputes
  • Reimburse overdraft fees
  • Meet compliance policies, as well as a working knowledge of bank regulations and policy updates
  • Meet daily call goals while providing great customer service

Fulfillment Associate

Amazon Warehouse
Bessemer, AL
04.2020 - 03.2023
  • Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
  • Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
  • Maintained a clean and organized work area to promote safety and productivity
  • Maintained knowledge of safety regulations and best practices for handling hazardous materials

Cashier/Customer Service

Walmart
Bessemer, AL
07.2015 - 03.2020
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible

Education

High school diploma -

Lawson State Community College
Bessemer, AL
05.2015

Skills

  • Customer service
  • Warehouse experience
  • Cash register
  • Banking
  • Verbal and written communication
  • Microsoft Excel
  • Problem-solving

Timeline

Customer Service Representative

Wells Fargo Bank
05.2023 - Current

Fulfillment Associate

Amazon Warehouse
04.2020 - 03.2023

Cashier/Customer Service

Walmart
07.2015 - 03.2020

High school diploma -

Lawson State Community College
Nikia Mason