Nikia Parson
Bismarck,ND
Summary
Seasoned Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multi-Unit Store Manager
Ross Dress for Less
Bismarck, ND
09.2017 - 11.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Created weekly schedules for staff members according to business needs.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Assistant Store Manager
Lowes Home Improvement
Bismarck, ND
11.2014 - 08.2017
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
MBA - Business Management
University of Mary
Bismarck, ND05-2003
Bachelor of Science - Social And Behavioral Science
University of Mary
Bismarck, ND05-2001
Skills
- Sound judgment
- Business leadership
- Reliability
- Management team building
- Adaptability and flexibility
- Communication
Certification
- Lean Six Sigma - Black Belt - Aveda Business Institute
Accomplishments
- District Store of the Year x 6
- Regional Store of the Year x 1
- Lowest turnover in the region x 6
- Highest Employee Engagement Scores (98%) x 7
- Best inventory results for 7 years in a row.
- Highest Customer Service Scores in the District (97%) x 7 years
Timeline
Multi-Unit Store Manager
Ross Dress for Less
09.2017 - 11.2024
Assistant Store Manager
Lowes Home Improvement
11.2014 - 08.2017
MBA - Business Management
University of Mary
Bachelor of Science - Social And Behavioral Science
University of Mary