Nikia Ramos
Bronx
Summary
Compassionate and dependable professional seeking a Program Assistant role in a shelter. Experienced in client support, administrative coordination, and working with diverse populations. Skilled in maintaining safe environments, assisting with intake processes, and documenting client interactions.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
New York, NY
10.2020 - Current
- Provide direct support to a diverse population, addressing concerns with professionalism and empathy
- Document incidents and maintain accurate records of daily operations
- Assist with conflict resolution and de-escalation in high-stress situations
- Ensure a safe, clean, and organized environment for staff and customers
- Train staff and communicate effectively across teams
Childcare Provider
Tiny Tunes Daycare Inc
Bronx, NY
07.2019 - 08.2019
- Supported children’s emotional and developmental needs in a structured environment
- Maintained daily logs and communicated updates with parents/guardians
- Always ensured safety and supervision
- Assisted with routines including meals, hygiene, and activities
Receptionist
East Side House Settlement
Bronx, NY
03.2019 - 06.2019
- Managed front desk operations and greeted clients in a professional manner
- Assisted with intake paperwork and directed clients to appropriate services
- Maintained confidential records and organized documentation
- Answered and routed calls, providing accurate information
Assistant Receptionist
Mitchel Community Center
Bronx, NY
12.2017 - 05.2018
- Supported program staff with administrative tasks and client coordination
- Supervised children and ensured safe transitions between activities
- Maintained organized files and attendance records
Education
Diploma -
Community School for Social Justice High School
Bronx, NY06-2020
Skills
- Client intake & documentation
- Record keeping
- Crisis awareness & de-escalation
- Strong communication
- Organization & time management
- Team collaboration
Timeline
Shift Supervisor
CVS Pharmacy
10.2020 - Current
Childcare Provider
Tiny Tunes Daycare Inc
07.2019 - 08.2019
Receptionist
East Side House Settlement
03.2019 - 06.2019
Assistant Receptionist
Mitchel Community Center
12.2017 - 05.2018
Diploma -
Community School for Social Justice High School