Nikia Smith
Fairfield,Solano County
Summary
10+ years of highly skilled experience working with disadvantaged Youth and adults. Ability to build and work collaboratively in a strong team concept environment. Ability to work independently. Excellent organization, decision making, and time management skills. Good verbal and written communication skills. Ability to analyze situations accurately and effectively.
Overview
11
11
years of professional experience
2000
2000
years of post-secondary education
Work History
Youth Residential Counselor
Larkin Street Youth Services
San Francisco, CA
12.2016 - Current
- Communicate with other staff to resolve problems with individual students
- Observe students to detect and report unusual behavior
- Supervise, train, and evaluate residence, including resident assistants, participants in work-study programs, and other student workers
- Provide emergency first aid and summon medical assistance when necessary
- Make regular rounds to ensure that residents and areas are safe and secure
- Facilitate life skill groups, community meetings and therapeutic restorative justice, core curriculum
- Assist case managers in making exit plans for clients also helping case manager facilitate reunification with clients and their family in community setting
- Data entry reporting all groups and core curriculum and therapeutic talks and activities int the eto system.
Community Health Navigator
MedZed Physicians Services
03.2023 - 03.2024
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
- Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Provided information and guidance to clients on how to access services and resources. Also input data
- in saleforce and dr chrono.
- Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
- Participated in team meetings to discuss complex cases and review treatment plans.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
Case Manager 2
SHELETER INC
Fairfield
07.2022 - 04.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Compiled reports on cases and submitted them to supervisors as required.
Outreach Specialist Level 2
SFHOT TEAM/DPH
San Francisco, CA
06.2021 - 08.2022
- Conduct outreach by assignment throughout the City and outlying neighborhoods to people experiencing homelessness
- Triage calls made to HOT's internal Dispatch line from the community and dispatch to teams and responders accordingly
- Medical, mental health, substance use, shelter, food access, benefits, and other issues)
- Follow up with clients to support ,linkage as needed
- Perform wellness checks, assess risk, provide support, and referrals for needed services
- This may include crisis intervention, engaging emergency medical or mental health systems, or mandated reporting
- Advocate and collaborate with service providers to facilitate access to care with the goal of stabilization
- Respond to requests from city agencies (the Mayor's Office, Board of Supervisors, SFPD, SFFD, HSH), merchants, community groups, and citizens to help individuals found at-risk in places not meant for human habitation
- Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility
- Work in close collaboration with the DPH Street Medicine Team to link people experiencing homelessness to transitional primary care
- Maintain professional and positive relationships with other service providers, community groups, and the neighborhood
- Utilize and participate in clinical supervision, both group and individual, to discuss client care, service delivery, and clinical and professional development
- Use assigned communication devices to appropriately and professionally communicate with team members and other service providers
- Use web-based technologies to look up information and collateral data relevant to service delivery
- Maintain timely and accurate documentation according to program requirements
- Use company provided vehicles to transport and visit clients in an appropriate and professional manner
- Maintain a clean driving record
- Adhere to the Code of Conduct as well as established policies and procedures.
Service Coordinator
Episcopal Community Services
San Francisco, CA
01.2015 - 09.2016
- Check living quarters, bathrooms and community rooms to maintain a clean and safe environment
- Answering phones scheduling appointment for beds for homeless participants
- Maintain shelter operation logs and head counts
- Help to orientate all participants to program rules and responsibility of each shelter
- Help do intakes and facilitate hygiene and clothes giveaways for all participants in program
- Assisting case managers in caseloads
- Typing referrals for housing and employment resources and, assisting clients fill out application for all resourceful programs.
Education
Mark Twain High
Skills
- Data entry
- Crisis intervention
- Individualized care planning
- Resource navigation
- Community outreach
- Client advocacy
- Case management
- Client assessment
- Effective communication
- Emotional support
- Problem solving
- Professional boundaries
- Self-care practices
- Resident counseling
- Positive reinforcement
- Self motivation
- Collaboration skills
- First Aid & CPR
- Staff training
- Diversity and inclusion
- Microsoft office
- Written communication
- Teamwork
- Call answering and routing
- Mental health awareness
- Case file management
Timeline
Community Health Navigator
MedZed Physicians Services
03.2023 - 03.2024
Case Manager 2
SHELETER INC
07.2022 - 04.2023
Outreach Specialist Level 2
SFHOT TEAM/DPH
06.2021 - 08.2022
Youth Residential Counselor
Larkin Street Youth Services
12.2016 - Current
Service Coordinator
Episcopal Community Services
01.2015 - 09.2016
Mark Twain High