Nikia Ann Renie
Norwalk,CT
Summary
Experienced restaurant professional dedicated to fostering positive guest interactions and memorable experiences through warmth and professionalism. Proficient in efficiently managing orders for accurate and timely service delivery. Demonstrates mastery of menu items, garnishes, and preparation methods through meticulous memorization. Skilled in leveraging sales expertise to boost revenue and capitalize on upselling opportunities. Adept at operating Point of Sale (POS) systems to ensure seamless transactions and maintain precise records.
Overview
7
7
years of professional experience
Work History
Server
Yard House Restaurant
Norwalk, CT
08.2021 - Current
- Demonstrates proficiency in current menu items, garnishes, ingredients, and preparation techniques.
- Delivers exceptional service to a high volume of daily customers.
- Builds strong rapport with guests, fostering repeat business through outstanding customer service.
- Collaborates effectively with restaurant staff to maintain efficient operations.
- Maintains diligent oversight of dining room cleanliness and ensures proper setup at all times.
Lead Hostess/ Server
Bobby Q's Cue & Co
Norwalk, CT
08.2017 - 03.2020
- Managed front-of-the-house restaurant operations, overseeing guest reception, cashiering, and discrepancy resolution.
- Conducted comprehensive training for all newly hired staff members, fostering a skilled and cohesive team environment.
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Ensured efficient table distribution, optimizing server readiness for guest service.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Master of Arts - Mental Health Counseling
Iona University
New Rochelle, NY05-2026
Bachelor of Arts - Psychology
Iona University
New Rochelle05-2022
Skills
- Guest Engagement
- Order Management
- Menu Memorization
- Sales Expertise
- Point of Sale (POS) system operations
Timeline
Server
Yard House Restaurant
08.2021 - Current
Lead Hostess/ Server
Bobby Q's Cue & Co
08.2017 - 03.2020
Master of Arts - Mental Health Counseling
Iona University
Bachelor of Arts - Psychology
Iona University
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