Niki Walters
Harlingen,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
Work History
General Manager
Southern Foodservice Management Inc.
Huntsville, AL
11.2018 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented cost control measures to reduce waste and improve profitability.
- Managed staff schedules to optimize coverage and enhance operational efficiency.
- Planned and executed catering and large food events, ensuring seamless service delivery and client satisfaction.
- Ensured compliance with health regulations and safety protocols.
- Oversaw inventory control and ordering to maintain adequate supply for operations.
- Reviewed financial statements and sales reports to assess productivity and inform strategic decision-making.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
Event and Special Services Coordinator
Texas de Brazil
Huntsville, AL
04.2017 - 11.2018
- Coordinated special events and private parties for guests at Texas de Brazil, creating memorable experiences.
- Assisted in the planning and execution of promotional events throughout the year.
- Executed local marketing initiatives to promote special services program within the community.
- Managed guest inquiries and resolved issues promptly to enhance satisfaction.
- Oversaw recruitment, hiring, onboarding, training, scheduling, and evaluation of employees to build a skilled and effective team.
- Developed staff schedules to optimize workforce productivity and coverage.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coordinated inventory management to maintain adequate stock levels.
- Implemented health and safety standards to comply with regulations.
Sales Manager
Landry's Seafood House
Huntsville, AL
12.2011 - 12.2016
- Managed scheduling and staffing to optimize restaurant operations during peak hours.
- Managed daily operations to ensure smooth restaurant functioning.
- Coordinated inventory management to maintain adequate stock levels.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Education
High School Equivalent
Fayetteville , TnSkills
- Event planning
- Budget management
- Team leadership
- Client relationship management
Timeline
General Manager
Southern Foodservice Management Inc.
11.2018 - Current
Event and Special Services Coordinator
Texas de Brazil
04.2017 - 11.2018
Sales Manager
Landry's Seafood House
12.2011 - 12.2016
High School Equivalent