Nikie Boyd
Cordova,TN
Summary
Driven [Job Title] offering in-depth experience in administration. Service oriented,conflict resolution expert with a very courteous demeanor. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
7
7
years of professional experience
Work History
Secretary Manager
J-W Xpress Inc
09.2017 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Material Handler
Versant Supply Chain
03.2014 - 12.2015
- Transported inventory items to appropriate locations.
- Assessed and Produce bills allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
Customer Service Representative
Peoplemark
08.2012 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Messick Adult High School
Memphis, TN05.2016
Skills
- Financial and Operational Reporting
- Records and Database Management
- Data Communications
- Planning and Prioritization
Timeline
Secretary Manager
J-W Xpress Inc
09.2017 - Current
Material Handler
Versant Supply Chain
03.2014 - 12.2015
Customer Service Representative
Peoplemark
08.2012 - 01.2013
High School Diploma -
Messick Adult High School
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