NIKIELISE COLON ESCALERA
Brooklyn,United States
Summary
Experienced in safeguarding individuals and assets, dedicated and vigilant professional. Proficient in overseeing access points and conducting patrols, excelling in promptly and efficiently responding to incidents. Strong commitment to ensuring safety, bringing a proactive approach to protecting people and property.
Overview
3
3
years of professional experience
Work History
Residential Aide Supervisor
Breaking Ground
New York, NY
02.2025 - Current
- Reduced staff turnover rates through effective recruitment, onboarding, and retention strategies.
- Maintained regulatory compliance by staying current with industry standards and ensuring adherence to established policies and procedures.
- Coordinated transportation services for residents when needed, ensuring timely and efficient access to off-site appointments or events.
- Promoted a positive living environment by proactively addressing concerns and resolving conflicts among residents.
- Increased overall safety by conducting thorough facility inspections and promptly addressing any issues identified.
- Collaborated with external agencies to provide comprehensive support services for residents as needed.
Safety Monitor
HELP USA
New York
01.2024 - 02.2025
- Patrolled facility & outside grounds, ensuring residents and guests are properly signed in
- Assured facility maintained a safe and secure environment.
- Escorted visitors to proper destinations, conducted safety inspections
- Maintained accurate documentation, and prepared incident reports when necessary.
Security Guard
Arrow Security
New York
05.2022 - 10.2023
- Checking identification, verifying credentials, and ensuring only authorized personnel are allowed entry.
- Used security cameras and develop surveillance skills to detect criminal activities or security incidents.
- Patrolled premises on foot or in a security vehicle. Responded to disturbances and investigate issues
- Used communication, negotiation, and mediation skills to de-escalate tensions and resolve disputes peacefully
- Communicated information to team members accurately and assertively. This includes answering queries via phone.
Education
Sunset Park High School
Brooklyn, NYSkills
- Safety protocols
- Effective communication
- Negotiation and mediation
- Dispute resolution
- Access control strategies
- Customer support services
- Adaptability and resilience
- Detail-oriented approach
- Analytical thinking
- Commitment to excellence
LANGUAGES
English
Spanish
Timeline
Residential Aide Supervisor
Breaking Ground
02.2025 - Current
Safety Monitor
HELP USA
01.2024 - 02.2025
Security Guard
Arrow Security
05.2022 - 10.2023
Sunset Park High School