NIKIELISE COLON ESCALERA
Brooklyn,NY
Summary
Results driven and dependable professional with experience in residential support services for individuals with mental health conditions, substance use disorders, and medical needs. Demonstrates ability to maintain professional, compliant environments while delivering respectful, client-centered support. Known for clear communication, sound judgment, documentation accuracy, and the ability to perform effectively in structured, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Residential Aide Supervisor
Breaking Ground
New York, NY
02.2025 - 11.2025
- Reduced staff turnover rates through effective recruitment, onboarding, and retention strategies.
- Coordinated transportation services for residents when needed, ensuring timely and efficient access to off-site appointments or events.
- Promoted a positive living environment by proactively addressing concerns and resolving conflicts among residents.
- Increased overall safety by conducting thorough facility inspections and promptly addressing any issues identified.
- Collaborated with external agencies to provide comprehensive support services for residents as needed.
Safety Monitor
HELP USA
New York
01.2024 - 02.2025
- Patrolled facility & outside grounds, ensuring residents and guests are properly signed in
- Escorted visitors to proper destinations, conducted safety inspections
- Maintained accurate documentation, and prepared incident reports when necessary.
Security Guard
Arrow Security
New York
05.2022 - 10.2023
- Checking identification, verifying credentials, and ensuring only authorized personnel are allowed entry.
- Used security cameras and develop surveillance skills to detect criminal activities or security incidents.
- Patrolled premises on foot or in a security vehicle. Responded to disturbances and investigate issues
- Used communication, negotiation, and mediation skills to de-escalate tensions and resolve disputes peacefully
- Communicated information to team members accurately and assertively. This includes answering queries via phone.
Education
GED -
Obt- Opportunities For A Better Tomorrow
Skills
- Safety protocols
- Effective communication
- Negotiation and mediation
- Dispute resolution
- Access control strategies
- Customer support services
- Adaptability and resilience
- Detail-oriented approach
- Analytical thinking
- Commitment to excellence
Timeline
Residential Aide Supervisor
Breaking Ground
02.2025 - 11.2025
Safety Monitor
HELP USA
01.2024 - 02.2025
Security Guard
Arrow Security
05.2022 - 10.2023
GED -
Obt- Opportunities For A Better Tomorrow