Victoria Smith
New York,NY
Summary
Shelter professional with solid background in providing compassionate and effective support in high-stress environments. Known for managing diverse client needs and resolving conflicts while maintaining safe and welcoming atmosphere. Strong focus on team collaboration and achieving results, with flexibility to adapt to changing needs.
Overview
7
7
years of professional experience
Work History
Residential Aide Supervisor
Bhrags
Jamaica, NY
03.2025 - 09.2025
- Supervise shelter staff and provide training on shelter policies and safety protocols.
- Maintained regulatory compliance by staying current with industry standards and ensuring adherence to established policies
- Monitored facility cleanliness standards by conducting regular inspections and coordinating maintenance work as needed.
- Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
- Established clear communication channels between staff members to facilitate efficient information sharing regarding client progress or concerns.
Residential Aide
Bhrags
Jamaica, NY
05.2023 - 03.2025
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
Residential Aide
AAPCI
Brooklyn, NY
03.2020 - 10.2021
- Maintain the safety and security of all residents in the facility through staff-specific posts, security rounds of the facility, enforcing facility rules and regulations for residents and visitors
- Provide timely and effective responses to resident emergencies, including an appropriate and effective response to physical or verbal altercations between clients and effective interventions in medical emergencies
- Develop and maintain appropriate helping relationships with residents, including the active encouragement of residents' self-reliance and self-esteem, and acting as an appropriate role model for residents at all times, especially in conflict and crisis situations
Administration Analyst
HRA
New York, NY
03.2019 - 01.2020
- Doing administrative and clerical tasks (such as scanning or printing) and editing letters, reports, memos, and emails
- Record data in Excel in regards to the amount of prospects you reached and the outcome of all calls
- Manage large quantity of outbound calls in regards to the community program
Education
Associate in Arts (AA) - Liberal Arts and Science
Nassau Community College
Garden City, NYSkills
- First aid and CPR
- F-02
- NYC Food handlers
- Mandated Reporter
- Naloxone certified
- Adaptability and flexibility
- Organizational skills
- Excellent communication
- Attention to detail
- Safety control
- Professionalism and ethics
Timeline
Residential Aide Supervisor
Bhrags
03.2025 - 09.2025
Residential Aide
Bhrags
05.2023 - 03.2025
Residential Aide
AAPCI
03.2020 - 10.2021
Administration Analyst
HRA
03.2019 - 01.2020
Associate in Arts (AA) - Liberal Arts and Science
Nassau Community College