Nikima Smith
Autumn Lake Healthcare
Baltimore City,Maryland
4
years of professional experience
Dedicated and hardworking environmental Services Worker with 2+ years of experience in maintaining cleanliness and safety in nursing homes and healthcare settings. Proficient in cleaning procedures, infection control standards, and waste management. Seeking to apply skills to contribute to a clean, safe, and hygienic environment
Dedicated receptionist with expertise in call management and visitor engagement. Known for exceptional attention to detail and the ability to manage multiple tasks simultaneously, contributing to a streamlined office environment and improved patient interactions. Skilled in directing inquiries, maintaining office supplies, and fostering effective communication between patients and staff to enhance overall service quality.
Work History
Receptionist
6 Months- Managed incoming calls, directing inquiries to appropriate staff, enhancing response efficiency.
- Coordinated communication between patients and healthcare professionals, ensuring clarity and timely information exchange.
- Facilitated procurement of office materials to maintain efficient operations.
- Provided administrative support to staff members including typing letters, filing documents, scanning and faxes over documents when necessary.
- Participated in emergency response drills and maintained knowledge of safety procedures
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Supported HR activities by assisting with the recruitment process, including scheduling interviews and organizing candidate information.
- Collected payments, processed transactions and updated relevant records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained confidentiality of information regarding clients and company.
Environmental Services Worker
3 Years 7 Months- Perform routine cleaning of patient rooms, restrooms, and common areas following strict hygiene and infection control protocols.
- Disinfect high-touch surfaces such as doorknobs, light switches, and handrails to prevent spread of infections.
- Collaborated with nursing staff to address urgent cleaning needs efficiently.
- Stocked and maintained cleaning supplies and PPE to ensure readiness for staff and patient safety.
- Adhere to safety procedures and report any potential hazards or equipment malfunctions.
- Boosted patient satisfaction scores by promptly addressing concerns related to room cleanliness or environmental comfort.
- Gained recognition for outstanding performance through consistently meeting or exceeding departmental benchmarks for quality and efficiency in service delivery.
- Prevented pest infestations within the facility by conducting routine inspections and utilizing proactive pest control measures when necessary.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
High School Diploma
Skills
Thorough knowledge of cleaning and disinfecting techniques
Familiarity with hospital-grade cleaning supplies and equipment
Strong understanding of infection prevention protocols
Ability to follow detailed safety regulations
Waste disposal
including hazardous materials handling
Strong attention to detail and efficiency in task completion
Good communication and teamwork skills
Physically fit and able to perform repetitive tasks
Call Management
Customer Service
Mail Handling
Time Management
Recordkeeping and Bookkeeping
Verbal and written communication
Multi-Line telephone operation
Organization Skills
Professional Demeanor
Attention To Details
Effective Communication
Typing speed
Documentation and reporting
Calendar management
Business operations
Problem-solving
Punctual and reliable
Timeline
Receptionist
Autumn Lake Healthcare
02.2026 - CurrentRead More
Environmental Services Worker
Autumn Lake Healthcare at Summit Park
07.2022 - 02.2026Read More
Green Street Academy
High School Diploma
Read More