Candida Leiva
Dallas,GA
Summary
Patient-oriented Dental Assistant bringing over 8 years of experience in fast-paced dental practices. Highly skilled in preparing patients for examinations, assisting with chairside procedures and educating patients on oral hygiene and care. Focused on providing top quality customer service.
Overview
16
16
years of professional experience
Work History
Receptionist
Apex Endodontics
Smyrna
01.2022 - 01.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Dental Assistant
Coast Dental
Marietta
01.2018 - 01.2019
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Scheduled appointments for both new and returning patients based on availability.
- Performed chair-side dental assisting during patient examinations and treatments, including taking radiographs, impressions, and pouring up models.
- Educated patients on preventive dental care practices such as flossing and mouth rinses.
- Assisted with the placement of restorations such as fillings, crowns, bridges, implants, dentures and partials.
- Prepared treatment rooms for patient procedures by setting out instruments and materials.
- Maintained Sterilization Area according to OSHA guidelines and sterilized all instruments after use.
- Provided direct patient care in a manner that promoted comfort and safety for all patients.
- Demonstrated knowledge of dental terminology in order to communicate effectively with colleagues and other health professionals.
- Ensured that all dental equipment was properly maintained and serviced regularly.
- Organized patient charts prior to appointments by gathering necessary documents.
- Explained insurance benefits to patients in order to maximize their coverage.
- Assisted dentist during complex surgical procedures such as root canals or extractions.
- Answered phones professionally while responding promptly to inquiries from staff members or patients.
- Made impressions and took impressions for mouthguards.
- Documented patient records during procedures and added notes taken to treatment chart.
Dental Assistant
Hiram Dentistry
Hiram
01.2007 - 01.2011
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
- Provided feedback to the dentist regarding any observed changes in a patient's condition during treatment sessions.
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Developed X-rays using digital imaging technology and processed them in accordance with safety regulations.
- Instructed patients on proper oral hygiene techniques and post-operative care.
- Assisted with the setup of treatment rooms and sterilization of instruments.
- Provided chairside assistance to dentists during dental procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
- Explained dental services and payment plans to help patients make informed decisions.
Education
Expanded Duty Dental Assistant Certification, HIPAA Regulations & Compliance, X-Ray Safety, OSHA Hazard Communication & Bloodborne Disease Pathogen Standards, CDC Infection Control Guidelines, Infection Waste Management -
- Demonstrated success helping dentists provide exceptional patient care through friendly and energetic customer service skills that help quickly build patient confidence.
- Effective bilingual communicator able to lead and motivate teams to achieve goals and interact with a diverse array of patients in English and Spanish.
- Detail-oriented organization and administration skills with a successful track record of coordinating staff schedules, managing appointments, and streamlining patient communication.
- Expanded training covering dental repair, face bow transfer, night guard impressions, retraction cord placement, provisional restorations, periodontal pack, bleaching, liners and bases, dentin bonding, desensitization, nitrous oxide monitoring, fluoride application, sealants, and dry socket redressing.
Skills
- Office Management
- Administrative Support
- Professional Demeanor
- Multitasking and Prioritization
- Scheduling Appointments
- Preventative Care
- Patient Charting
- Insurance Claims
- Exam Room Setups
- Dental Impression Specialist
- Equipment Sterilization
- Sealant Application
- Restorative Dentistry
- Dentrix Proficiency
- Insurance Billing
- Electronic Charting
- Oral Surgery
- Dental Radiography
- Disinfecting Rooms and Equipment
- Instrument Preparation
- Chair-Side Support
- OSHA Regulations Knowledge
Personal Information
Title: Customer Service
Languages
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist - Apex Endodontics
01.2022 - 01.2023
Dental Assistant - Coast Dental
01.2018 - 01.2019
Dental Assistant - Hiram Dentistry
01.2007 - 01.2011
Medix School Smyrna - Expanded Duty Dental Assistant Certification, HIPAA Regulations & Compliance, X-Ray Safety, OSHA Hazard Communication & Bloodborne Disease Pathogen Standards, CDC Infection Control Guidelines, Infection Waste Management,
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