Nikisha Calomese
Starkville,MS
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Catering Manager/Customer Service Representative
Sista Sista Catering
Starkville, MS
01.2000 - Current
- Maintained accurate records of orders and deliveries for catering services.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
- Addressed any issues related to health code violations found during inspections by local authorities.
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
- Grew sales of catering services through strategic marketing and promotions.
- Managed financial aspects of catering operations, including budgeting, invoicing, and expense tracking.
- Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.
Lead Cleaner/Customer Care Representative
J R Cleaning
Starkville, MS
05.2006 - 12.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Organized and maintained inventory levels of all cleaning supplies and equipment.
- Ensured that all safety regulations were followed at all times.
- Managed and coordinated the daily operations of a cleaning team.
- Supervised, trained and evaluated staff performance on a regular basis.
Customer Service Representative/Cashier Assistant Manager
CVS Pharmacy
Austell, GA
12.2002 - 12.2005
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Associate of Applied Science - Nursing
Emory University
Atlanta, GA01-1999
Associate of Arts - Culinary Arts
Strafford University
New York, NY01-1997
Associate of Science - Computational Science
Mary Holmes Community College
West Point, MS05-1995
Skills
- Data Entry
- Complaint resolution
- Consultative Sales
- Call Management
- Problem-solving abilities
- Live chat support
- Multi-Task Management
- Customer Service
Timeline
Lead Cleaner/Customer Care Representative
J R Cleaning
05.2006 - 12.2023
Customer Service Representative/Cashier Assistant Manager
CVS Pharmacy
12.2002 - 12.2005
Catering Manager/Customer Service Representative
Sista Sista Catering
01.2000 - Current
Associate of Applied Science - Nursing
Emory University
Associate of Arts - Culinary Arts
Strafford University
Associate of Science - Computational Science
Mary Holmes Community College
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