Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Skolnik

Crystal Skolnik

Clermont,FL

Summary

Versatile manager with extensive experience monitoring and maintaining service standards and call handling thresholds. Conscientious and personable supervisor with strong understanding of principles and procedures relating to customer service. Committed to contributing to superior service, maximum revenue generation and high productivity.

Overview

7
7
years of professional experience

Work History

Office Manager/Learner, Office Manager/Customer Service Representative

Brenda's Buttons, Books, And Such
06.2018 - 01.2023
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Maintained computer and physical filing systems.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Head Chef

Avenue Gastrobar
01.2017 - 06.2018
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Developed and cooked memorable dishes that brought new customers into establishment.

Lab Processor

Clinical Pathology Laboratories, CPL
09.2015 - 12.2016
  • Interpreted laboratory results to provide technical advice to scientists.
  • Cooperated with other technicians to develop and test new protocols.
  • Kept abreast of current industry, scientific and regulatory developments and issues.
  • Assisted scientists by collecting and organizing laboratory data.

Education

High School Diploma -

MorningStar Private School
Clermont, Florida

Skills

  • Microsoft Office
  • Detail Oriented
  • Data Entry
  • Problem Resolution
  • Technical Proficiency
  • Clerical Support
  • Reading Comprehension
  • Administrative Staff Supervision
  • Customer Service and Assistance
  • Self-Starter
  • WPM 65

Timeline

Office Manager/Learner, Office Manager/Customer Service Representative

Brenda's Buttons, Books, And Such
06.2018 - 01.2023

Head Chef

Avenue Gastrobar
01.2017 - 06.2018

Lab Processor

Clinical Pathology Laboratories, CPL
09.2015 - 12.2016

High School Diploma -

MorningStar Private School

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Crystal Skolnik