Melissa Nowak
Dumpsters.com
Flowery Branch,GA
12
years of professional experience
Customer success professional with 12+ years of remote experience in account management, CRM documentation, and multi-channel support, including phone, email, text, and live chat. Known for strong attention to detail, excellent communication skills, accurate data entry, timely issue resolution, and an overall positive customer experience.
Work History
Customer Success Manager/Customer Service Representative
1 Year 7 Months- Coordinated delivery and pickup schedules with internal teams and service partners.
- Updated Salesforce records accurately to track accounts, requests, and resolution status.
- Built customer confidence by explaining rental policies, container options, and scheduling expectations.
- Enhanced customer satisfaction by proactively listening and addressing customer concerns and providing tailored solutions.
- Resolved customer inquiries via phone and text with accurate, timely support.
- Assisted with billing issues, sales and existing services.
Customer Service Representative
1 Year 3 Months- Maintained detailed service records in Zendesk.
- Assisted customers with product information, troubleshooting, and policy clarification.
- · Used Shopify, and ShipHero to track orders, process returns and exchanges, and update customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative/Quality Control
8 Years 11 Months- Resolved account, billing, and subscription inquiries through Zendesk with accurate, timely follow-up.
- Troubleshot file sync, sharing, and access issues across web, desktop, and mobile platforms.
- Guided users through document creation, e-signature, and template workflows with step-by-step support.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- · Upheld quality control policies and procedures to increase customer satisfaction.
- · Utilized live chat, phone and emails, providing frontline customer support or assistance with product and service transactions
Education
High School Diploma
Skills
Customer account management
CRM software proficiency
Multi-channel support (phone
email
and text)
Problem solving
Excellent communication skills
Attention to detail
Data entry
Customer service
Conflict resolution
Microsoft Word
Excel
Office and PowerPoint
Organization
E-commerce platforms
Technical troubleshooting
Timeline
Customer Success Manager/Customer Service Representative
Dumpsters.com
04.2025 - 11.2026Read More
Customer Service Representative
Leading Edge Connections
11.2023 - 02.2025Read More
Customer Service Representative/Quality Control
Dropbox (formerly FormSwift)
11.2014 - 10.2023Read More
Norcross High School
High School Diploma
Read More