Nikisha Pugh
Little Elm,TX
Summary
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Assistant
Friendly Healthcare Services
Garland, TX
12.2024 - 02.2026
- **Maintained electronic health records compliance by accurately updating patient information in real-time.**
- **Coordinated scheduling of appointments for over 100 patients weekly, optimizing staff resources and patient flow.**
- **Handled insurance verification processes, reducing discrepancies and improving claims approval rates for services rendered.**
- **Facilitated communication between departments to streamline internal workflows and enhance overall operational efficiency.**
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Sales Representative
Advertise
Mansfield, TX
05.2017 - 11.2024
- Worked in a call center setting as a cold call sales representative focusing on individual sales quota by making 200 calls daily. We used the sales software called. Chase Data. Also Build creative sales strategies to increase customer satisfaction and attain business sales goals. Participated in sales seminars, and workshops on behalf of the company. Successfully obtained above quota of 104% the first 2 yrs. of employment. Also gained a business relationship for repeated customers. Trained and put in on new selling tactics and with doing so was promoted to Assistant Manager to the collections side of the team due to staying in the top two commission base for the first 2 yrs. of employment. Worked as a call center assistant floor manager on an early stage past due accounts. worked on getting accounts out of delinquent status by taking payments and moving them to different pots by taking payment or making arrangements with customers while offering excellent customer service. Also updated client info as needed into the system.
Team Leader
Legacy Innovations
Euless, TX
01.2013 - 01.2017
- Worked as an Advertising Specialist by calling business owners and corporate level businesses to advertise on spirit items. Also worked on large projects within my own team while working in a call center. Also, proof read for final approval before shipped out. Also kept up with daily, weekly goals to assure those goals were met at a timely matter.
Account Executive/Closer
ALLIANCE FUNDING GROUP
Hurst, TX
09.2006 - 01.2012
- Financial Services: Managed a loan portfolio of new and existing customers nationwide for a financial services company that provided commercial loans for capital equipment and business expansion. Consulted with company executives, business owners, controllers, CPAs, and investors in the construction, personal services, governmental agencies, military, and other industries regarding loans ranging from $250,000 to $750,000 for new vehicle fleets, materials, and working capital. Participated with the loan committee to determine clients' creditworthiness, lines of credit, and payment terms. Prepared loan documents and inventory lists. Verified collateral offered by clients. Coordinated funding of loans with both company resources and external lenders. Award:
- Certificate of Excellence for Outstanding Performance - 7/2007
Loan Officer
AMERICAN UNITED MORTGAGE
Arlington, TX
05.2004 - 08.2006
- Financial Services: Interviewed and screened qualifications of applicants for home mortgage loans. Verified applicants' employment histories, income, credit reports, and other documents. Assisted loan committee with evaluating creditworthiness of applicants. Researched, calculated, and compiled closing costs and closing documents. Recommended solutions to clients to resolve their personal credit issues in a timely manner. Trained new-hire loan officers in policies and procedures.
- Achievements:
- Productivity: Consistently ranked in the top 10% among 15 loan officers.
Sales/Marketing
UNIVERSAL ADCOM
Fort Worth, TX
04.2003 - 02.2004
- Sales/Marketing: Marketed and sold promotional advertising and corporate sponsorships for high school athletic programs nationwide. Also marketed D.A.R.E. promotional programs. Sold advertising to be printed on sports schedules, bleacher seats, pom-poms, calendars, and clappers. Negotiated pricing with customers to successfully close contracts and increase sales. Coordinated printing, proofreading, and shipment of promotional items to customers in a timely manner. Followed up with customers to ensure high-quality customer satisfaction. Managed and tracked 100+ projects simultaneously from initiation to completion.
- Projects were completed in a 3-4-week period. Sales: $169,000 yearly.
- Collections: Set up and managed a portfolio of delinquent accounts. Negotiated payment terms and made payment arrangements with clients to ensure timely payments. Followed up with customers to ensure payments were mailed as agreed upon. Closed account files after customers completed final payment of money owed. Achievements:
Collections Specialist
HUGULEY HOSPITAL
Worth, TX
01.2001 - 04.2003
- Financial Services: Reviewed and monitored 250-300 delinquent accounts daily for a leading hospital. Negotiated payment terms or arrangements for patients with delinquent accounts. Expedited timely payment and closing of accounts to ensure high-quality patient satisfaction and achievement of hospital policies and procedures, Monitored and tracked payments received from customers. Prepared daily productivity reports for hospital management.
- Achievements:
- Productivity: Consistently ranked in the top 10%
Education
HS Diploma - Business
Trimble Technical HS
Hurst, TX05-1996
Bachelor of Arts - Counseling Psychology
University Of Arizonia
Arizona City, AZ02-2026
Skills
- 35 wpm 11 years) Excel (11 years) PowerPoint 11 years) TYPING (7 years) Word (7 years) Customer Service training (6 years) Scheduling (5 years) Management (7 years) Customer Service Skills (9 years) Sales (6 years) Team Building (7 years) 10 Key Data Entry Financial Services Loan Officer Experience Portfolio Management Sports Marketing Credit Analysis Marketing Business Development
- Administrative support
- Dedicated team player
- Office administration
- Prioritizing work
- Excel spreadsheets
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Clerical support
- Scheduling
- Spreadsheet management
- Billing and coding
- Patient charting
- Scheduling meetings
- Valid Driver's license
- Relationship building
Certification
- Business Administration
- Driver's license
Additional Information
- OFFICE SKILLS Type 30-35 wpm. 10-Key by Touch chase data,. Operate automated dialing systems.
- SOFTWARE COMPETENCIES Microsoft: Windows, Word, Excel, PowerPoint.
Timeline
Office Assistant
Friendly Healthcare Services
12.2024 - 02.2026
Sales Representative
Advertise
05.2017 - 11.2024
Team Leader
Legacy Innovations
01.2013 - 01.2017
Account Executive/Closer
ALLIANCE FUNDING GROUP
09.2006 - 01.2012
Loan Officer
AMERICAN UNITED MORTGAGE
05.2004 - 08.2006
Sales/Marketing
UNIVERSAL ADCOM
04.2003 - 02.2004
Collections Specialist
HUGULEY HOSPITAL
01.2001 - 04.2003
HS Diploma - Business
Trimble Technical HS
Bachelor of Arts - Counseling Psychology
University Of Arizonia