Nikita Anderson

• Utilize ISET to document member interactions and care plans, ensuring accurate tracking of progress and interventions.

• Collaborate with healthcare team and community resources to develop tailored care plans for members with complex health concerns.

• Act as the primary liaison for members, providing guidance on navigating their healthcare options and addressing any inquiries or concerns.

• Educate members about their health conditions and available resources, empowering them to take an active role in their care.

• Identify opportunities for enhancing care coordination processes through data analysis and member feedback.

• Work with systems, ISET, ICUE, LINX, PHMC, ICUE, SENS and Family Engagement Center

• Delivered friendly service and offered expert support in every interaction.

• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

• Maintained positive relationships with community to build and nurture dynamic partnerships.

• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.

• Assist members with Medicare and Medicaid benefits

• RXclaims assistance with Prescription

• Navigate Facets and Maestro to pull up members account

• Assist with claims and DME supplies

• Schedule Appointments and transportation rides for the member.

• Send off MIOD request.

• Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.

• Made referrals to appropriate services, following up to confirm patients received access to required care.

• Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.

• Oxygen therapy/high flow oxygen devices

• Transport with oxygen Anna manual ventilation transportation

• Breathing treatments and Trach Care

• Arterial blood gas sampling and interpretation

• Children and Adult CPR

• Assist in intubation and Oro/Nasopharyngeal Extubation

• Surfactant administration and Nitric Oxide administration.

• Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.

• Assessed, diagnosed, and treated breathing issues.

• Conducted tests such as EKGs and drainages.

• Treated patients after conducting assessments and laboratory testing.

• Responded to emergency codes and calls during off-hours and immediately initiated treatment.

• Educated patient and family on patient's illness and available remedies.

• Skilled at working independently and collaboratively in a team environment.

• Room Patients Collect patient health history and take vital signs Routine phlebotomy: venipunctures, arterial and capillary collection Lab collection: strep, flu, urinalysis Specimen transport and processing

• Injections and immunizations Maintain client comfort Schedule appointments and return calls ICD-9 coding and insurance claims Record medical information in electronic health system (EHR) OSHA and

• HIPPA guidelines Microsoft Office, Typing, Human Resources

• Transport good from one location to another, oil changes, follow protocols when during weekly checks on trucks, while in the military I also worked in the office where I process awards and filed paperwork

• Answered telephone within a mannerly time

• I also worked as a gate guard and ensured the safety of

• Ft.sill for new comers, DoD workers and the soldiers.

• Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.

• Watched weather and safety conditions to adapt routes and maintain standards.

• Inspected vehicles and checked gas, oil and water levels prior to departure.

• Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.

• Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.

• Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.

• Read maps to plan routes and reported delays or accidents.

• Parked vehicles at loading areas so passengers could board.

• Skilled at working independently and collaboratively in a team environment.

• Transported and stored 45 lbs of cargo onto trucks, organizing and securing containers for safe long-haul drives and routes.

• Proven ability to learn quickly and adapt to new situations.

• Worked well in a team setting, providing support and guidance.