Nikita Boyd
Dallas,TX
Summary
Dynamic healthcare professional with extensive experience in managing and coordinating health programs, dedicated to enhancing community health through innovative educational initiatives. Proven success in developing and implementing strategies that drive positive health outcomes while fostering collaboration among diverse teams. Recognized for exceptional adaptability and teamwork, consistently ensuring optimal program delivery and measurable results. Committed to advancing public health through effective communication and community engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Pro Consultant
Alight
01.2023 - Current
- Oversee daily operations and staff management, ensuring compliance with insurance regulations and maintaining high standards of customer service.
- Identify trends and develop strategies to enhance claim review performance, leading to improved efficiency and streamlined operations through new procedures and technologies.
- Lead a team to consistently exceed sales and quality targets, achieving excellent customer satisfaction scores.
- Developed and optimized project workflows, enhancing operational efficiency across multiple client accounts.
- Analyzed client needs and provided tailored consulting solutions, driving business growth and customer satisfaction.
- Mentored junior consultants, fostering professional development and knowledge sharing within the team.
Sr Benefit Analyst
Aetna
03.2019 - 01.2023
- Collaborated with cross-functional teams to implement new benefits programs and policies.
- Mentored junior analysts in best practices for data analysis and reporting methodologies.
- Developed comprehensive reports on benefits utilization for senior management review.
- Coordinated effectively with other departments such as Claims Processing, Medical Review, and Appeals to promote a seamless experience for beneficiaries navigating through various stages of their claims process.
Universal Banker
SunTrust Bank
07.2017 - 02.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed a variety of financial transactions accurately, ensuring compliance with banking regulations.
- Analyzed client feedback to identify areas for improvement in service offerings and processes.
Education
MBA - Business Administration
Belhaven University
01.2023
Master of Science - Leadership
Belhaven University
01.2019
Skills
- Corporate ethics
- Project coordination
- Benefits administration
- Effective communication
- Analytical problem-solving
- Human resources management
- Proficient in managing employee benefits
- Excel proficiency
Certification
SHRM, Human Resource Cert -2026
Timeline
Health Pro Consultant
Alight
01.2023 - Current
Sr Benefit Analyst
Aetna
03.2019 - 01.2023
Universal Banker
SunTrust Bank
07.2017 - 02.2019
MBA - Business Administration
Belhaven University
Master of Science - Leadership
Belhaven University