Jennifer Fredrick
Desoto
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
9
9
years of professional experience
Work History
Health Pro Consultant
Alight Solutions
09.2021 - Current
- Serve as a patient advocate daily by representing the patient through provider research, medical claims processing analysis.
- External phone calls and emails to patients, insurance companies, and providers
- Evaluate client needs and expectations, establishing clear goals for each consulting engagement and educating clients on claims processing.
- Increased client satisfaction by providing personalized support, resources, and timely follow-ups on progress.
Global Training
American Airlines
01.2020 - 09.2021
- Established a consistent global training standard, ensuring all employees received quality instruction regardless of location.
- Created a global training calendar that coordinated the efforts of trainers across various regions, maximizing resource utilization and minimizing scheduling conflicts.
- Aligned global training efforts, working closely with international counterparts to ensure consistent messaging across regions.
- Managed global training projects from concept to completion, ensuring timely delivery within budget constraints while meeting stakeholder expectations.
Customer Service Representative
APPS Paramedical
02.2016 - 10.2019
- Assign duties and create operational solutions that focus on enhancing customer service.
- Prepared and organized schedules for contractors.
- Maintained daily reports and audited errors while making corrections.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Successful in increasing client base by 55% over two years
Education
Master of Education Degree - Counsel & Dev Marriage
Lamar University
08.2023
Associate Degree - Liberal Arts and Science
Cedar Valley College
07.2021
Bachelor Degree - Psychology
UNT Dallas
05.2021
Skills
- Information gathering/ Processing skills
- Client rapport
- Goal setting
- Analytical thinking
- Critical thinking skills
- Client relationships
- Team leadership & development
- Problem-solving
- Attention to detail
Timeline
Health Pro Consultant
Alight Solutions
09.2021 - Current
Global Training
American Airlines
01.2020 - 09.2021
Customer Service Representative
APPS Paramedical
02.2016 - 10.2019
Master of Education Degree - Counsel & Dev Marriage
Lamar University
Associate Degree - Liberal Arts and Science
Cedar Valley College
Bachelor Degree - Psychology
UNT Dallas
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