Nikita Groce
Flint,MI
Summary
Nineteen years of customer service experience with a strong emphasis on effective communication. Highly organized and detail-oriented, consistently meeting deadlines and completing assignments efficiently. Proven ability to enhance customer satisfaction through attentive service and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Environmental Service Aide
Hurley Medical Center
Flint, MI
04.2024 - Current
- Maintained orderly and sanitary conditions through various light cleaning tasks.
- Complied with all safety and infection control standards consistently.
- Executed cleaning of assigned areas, including vacuuming and dust mopping offices and patient rooms.
- Conducted regular disinfection of walls, ceilings, bathrooms, and windows.
- Stripped units of used linens, blankets, and pillows post patient dismissal.
- Prepared isolation rooms for new patients by performing specialized cleaning procedures.
- Replenished soap, tissue, towels, and other disposable supplies as needed.
Commissary Facilitator
ARAMARK, Contract Services
Flint, MI
10.2020 - 10.2024
- Supervise inmates that are assigned to help pack commissary bags
- Organize and select items to place into bags for inmates
- Deliver orders of commissary bags to the jail population
- Count and record inventory of supplies
- Place order of supplies to various vendors within the computer system
Customer Service Associate
King Oil Services
Flint, MI
03.2013 - 08.2020
- Ring up goods and services for payment.
- Distribute or cash out lottery tickets for cash. Verify the age of customers if purchasing tobacco products.
- Stock shelves, and do inventory as needed.
First-Line Supervisor
Beall's Outlet
Calhoun, GA
02.2005 - 10.2009
- Direct and supervise employees
- Engage in sales, inventory, reconciliation of cash and service to customers
- Resolve customer and employee inquires and complaints
- Monitor and conduct security of all employees and customers
Education
Associate of Science - Criminal Justice
Everest University
Tampa, FL10-2013
Skills
- Microsoft Office Suite
- Excel and Word proficiency
- PowerPoint and Outlook expertise
- Conflict resolution strategies
- Problem-solving skills
- Organizational skills
Timeline
Environmental Service Aide
Hurley Medical Center
04.2024 - Current
Commissary Facilitator
ARAMARK, Contract Services
10.2020 - 10.2024
Customer Service Associate
King Oil Services
03.2013 - 08.2020
First-Line Supervisor
Beall's Outlet
02.2005 - 10.2009
Associate of Science - Criminal Justice
Everest University