Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Hill

Richmond,VA

Summary

Hard-working professional with 10+ years of experience and a proven knowledge of customer service, conflict resolution, sales, troubleshooting, tech support,collections and customer satisfaction. Aiming to leverage my skills to successfully a role at your company.

Overview

13
13
years of professional experience

Work History

Attendant/ Caregiver

Consumer Direct
01.2021 - Current
  • Accompany client to doctor appointments.
  • Provides meal preparation based on clients need.
  • Daily housekeeping and laundry duties assigned by client.
  • Assist with dressing guidance, grooming and medication reminders.

Customer Accounts Processor

Estes Express Lines
05.2019 - 10.2020
  • Reviewed and executed Customer Accounts change requests, Credit Applications, noncredit account requests, and Pricing Cancellation notifications daily
  • Executed updates to existing accounts in the Customer Master Data Base(CMDB) as delegated by management
  • Communicated with both internal and external customers via phone and/or email to secure and verify information related to account updates
  • Worked the daily mail up to and including any necessary account updates and distribution of mail to other internal groups as needed

Temporary Eligibility Associate II

Conduent
10.2018 - 04.2019
  • Reviewed applications via email submitted and determined eligibility
  • Responsible for gathering information related to applications for public assistance programs using (VaCMS, MMIS, SPIDeR, The Work Number and Oracle Service Cloud)
  • Responsible for providing professional and analytical support to medical services programs, including implementation, operation and contract compliance(e.g., Medicare)
  • Reviewed case information and preparing it for case disposition by the state eligibility consultant

Portfolio Manager

CNAC Finance Company
02.2016 - 05.2018
  • Conducted ‘Introduction Call' within three days of sale to answer any questions and go over payments date and amount
  • Contacted all delinquent customers by phone via inbound or outbound, mail correspondence or if necessary, in person, to negotiate payments
  • Achieved daily and monthly calls and account-delinquency percentage goals
  • Located delinquent customers with no contact information thru skip tracing tools and documents provided at point of sale
  • Contacted insurance companies to verify coverage and update lienholder
  • Verified customers that filed bankruptcy thru pacer and or pull credit and update information to file
  • Recommend certain delinquent accounts for repossession

Office Manager

JC Bynum Construction LLC
06.2013 - 02.2016
  • Oversaw the daily operations of the staff and maintained all office and field equipment
  • Printed out work orders and input work into Vendor Web
  • Conducted weekly meeting and ran daily reports
  • Payroll - Process monthly, verify hours, commissions, print checks, verify timesheets
  • Account Receivable - Deposit checks, bank deposits
  • Account Payable – Approve and process invoices for payment, research/resolve vendor problems
  • Billing -Process invoices, Generate credits and various invoice adjustments

Customer Service Representative

T-Mobile
12.2010 - 06.2013
  • Utilized PC to enter customer information and assisted customers in making payments on accounts and setting up payment plans while appropriately disbursing adjustments and credits while educating customers on special pricing opportunities
  • Data Entry using Samson and Quickview systems
  • Efficiently worked 100 + accounts daily thru inbound calling queue
  • Resolved customer billing and technical disputes and escalated to supervisor as needed

Education

High School Diploma -

Adult Career Development Center
Richmond, VA
06.2005

Skills

  • Inbound & Outbound Call Handling
  • Customer Service and Collections
  • Skip Tracing & Internet Research
  • Written and oral
  • Communications skills
  • Data Entry and Database
  • Administration Troubleshooting
  • Telephone Sales & Customer Support
  • Time Management

Timeline

Attendant/ Caregiver

Consumer Direct
01.2021 - Current

Customer Accounts Processor

Estes Express Lines
05.2019 - 10.2020

Temporary Eligibility Associate II

Conduent
10.2018 - 04.2019

Portfolio Manager

CNAC Finance Company
02.2016 - 05.2018

Office Manager

JC Bynum Construction LLC
06.2013 - 02.2016

Customer Service Representative

T-Mobile
12.2010 - 06.2013

High School Diploma -

Adult Career Development Center

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Nikita Hill