Sharavon S Boyce
FedEx
Chicago,IL
1
Certification
10
years of professional experience
Customer-focused Call Center and Dispatch Professional with over 8 years of experience delivering excellent service in high-volume environments. Skilled in handling inbound and outbound calls, resolving customer inquiries, and coordinating schedules through dispatch and order management systems. Recognized for strong communication, problem-solving, and multitasking abilities with a proven track record of maintaining customer satisfaction and meeting performance goals. Adept at working independently in remote settings while ensuring accuracy, efficiency, and professionalism.
Work History
Consultant
6 Months- Assessed customer needs to provide tailored shipping, print, or graphic solutions.
- Take complex project orders, provide accurate pricing, and process transactions via Point of Sale (POS) terminals.
- Weigh, measure, and pack goods securely using proper containers, insulation, and labels.
- Set up and run printers, copiers, binding machines, and finishing equipment.
Phlebotomist
1 Year- - Educated and supported donors, ensuring accurate records and secure handling of sensitive information.
- - Delivered customer service and communicated effectively in clinical setting to enhance donor experience.
- Collected blood samples using venipuncture and capillary methods, ensuring patient safety and comfort.
- Implemented best practices for infection control and specimen handling, minimizing contamination risks.
- Monitored inventory levels of supplies, coordinating with management to ensure adequate resources for operations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Lead Water Dispatcher
3 Years 9 Months- - Managed a team of dispatchers, provided coaching, and ensured adherence to company policies.
- - Handled emergency service requests, adapting schedules quickly to meet operational demands.
- - Oversaw daily dispatch operations, coordinating schedules and optimizing routes using dispatch software and GPS tracking systems.
- - Maintained detailed records of deliveries, performance, and customer interactions.
- Monitored real-time flight data, providing accurate updates to stakeholders and minimizing delays.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Dietary Call Center Representative
2 Years 7 Months- - Managed high-volume inbound calls to assist patients with meal selections, dietary restrictions, and special requests, enhancing patient experience.
- - Utilized hospital dietary software to process orders with accuracy and efficiency.
- - Coordinated with nurses, dietitians, and kitchen staff to resolve issues, ensuring timely delivery of dietary needs and improving patient satisfaction.
- - Provided compassionate service while maintaining patient confidentiality under HIPAA guidelines, fostering trust and compliance.
Wheelchair Agent /Dispatcher Office Assistant
4 Years 4 Months- - Coordinated dispatch communication to assist passengers with mobility needs, ensuring timely service delivery.
- - Managed passenger inquiries and collaborated with airline staff to facilitate safe and efficient travel experiences.
- - Provided empathetic customer support in high-pressure airport environments, enhancing passenger satisfaction.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Developed and maintained tracking systems for service requests, improving accountability and follow-up procedures.
- Directed the dispatching, routing, and tracking of six fleet vehicles to ensure timely deliveries.
- Operated wheelchair equipment efficiently, maintaining compliance with safety and operational standards.
- Collaborated with airport staff to streamline boarding processes for individuals requiring additional assistance.
Education
Diploma
Skills
Call handling
Multiline phone system operation
Dispatch logistics
Inbound & outbound call handling
CRM management
Conflict resolution
Office productivity tools
Typing speed and accuracy
Call monitoring
Active listening
HIPAA compliance
Time management
Certification
- ServSafe Certificate (2018)
- Phlebotomy Certification – Illinois (2020)
- Basic Life Support (BLS) (2020)
Timeline
Consultant
FedEx
01.2026 - CurrentRead More
Phlebotomist
Octapharma Plasma
12.2024 - 12.2025Read More
Lead Water Dispatcher
ABM Aviation
02.2021 - 11.2024Read More
Dietary Call Center Representative
Loyola Medical Center
06.2018 - 01.2021Read More
Wheelchair Agent /Dispatcher Office Assistant
Airserv / United Ground Express
02.2016 - 06.2020Read More
Fredrick Douglass High School
Diploma
Read More