Nikita Irani
Hampshire,IL
Summary
Dynamic Collections Operations Specialist with extensive experience at Silo Technologies, excelling in bank reconciliation and payment processing. Trilingual communicator skilled in resolving discrepancies and enhancing cash flow tracking. Proven ability to train and lead teams, ensuring compliance and operational efficiency while delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Collections Operations Specialist
Silo Technologies
04.2023 - Current
- Perform daily and monthly bank reconciliations to ensure accurate financial reporting.
- Manage payment processing, including sending, verifying, and tracking payments through various platforms.
- Research and resolve payment discrepancies and ACH return issues.
- Monitor incoming funds and allocate payments to appropriate accounts.
- Collaborate with internal teams and vendors to maintain clean and up-to-date financial records.
- Assist in cash flow tracking and reporting for finance and accounting teams.
- Support system migrations and improvements related to payment operations.
Branch Operations Supervisor/Universal Banker
West Suburban Bank
St. Charles, USA
08.2018 - 04.2021
- Assisted management with the day-to-day operations, providing oversight and transaction approvals.
- Developed and maintained appropriate performance tracking along with providing input to performance appraisals.
- Served as a resource to all branch personnel when dealing with difficult situations and transactions.
- Utilized available resources to resolve problems and make recommendations to management in enhancing efficiency and profitability.
- Effectively managed the department functions while meeting and adhering to corporate, legal, and regulatory policies regarding compliance.
- Participated in branch audits, including auditing cash drawers, vaults, reconciliations for the branch to achieve satisfactory risk assessments.
Lead Customer Service Representative
Fifth Third Bank
Bartlett, USA
10.2017 - 08.2018
- Cross-trained in teller line procedures including processing transactions, performing monthly audits and provide assurance to trainee teller.
- Provided training and development to five new hires.
- Identified and informed customers of account status deficiencies and disputed transactions while providing resolution.
- Provided excellent communication and time management skills to ensure that projects and trainings were completed.
- Resolved complex and non-routine inquiries concerning bank policy and operating procedures.
Senior Teller/Personal Banker
West Suburban Bank
Downers Grove, USA
05.2014 - 10.2017
- Trained new tellers in updating accounts, cash handling and security procedures.
- Helped balance vault, ATM and teller drawers to ledger to meet strict accuracy standards.
- Maintained accurate and balanced cash drawers by carefully collecting funds along with quickly investigating variances and discrepancies.
- Surpassed a goal of 100 transactions per day while providing excellent customer service.
Skills
- Licensed NMLS (Nationwide Mortgage Licensing System)
- Bank reconciliation
- Payment processing
- Trilingual: English, Gujarati, and Hindi
- Transaction auditing
- Cash flow tracking
Timeline
Collections Operations Specialist
Silo Technologies
04.2023 - Current
Branch Operations Supervisor/Universal Banker
West Suburban Bank
08.2018 - 04.2021
Lead Customer Service Representative
Fifth Third Bank
10.2017 - 08.2018
Senior Teller/Personal Banker
West Suburban Bank
05.2014 - 10.2017