Nikita Jefferson
Texarkana,AR
Summary
To obtain a career oriented position with your company where I can utilize my efficient customer service skills. HIGHLIGHTS OF QUALIFICATIONS : Experience in Salesforce, Microsoft Office, and Microsoft Excel. Excellent customer service. Excellent communication and time management skills. Great problem solving skills. Ability to work in collaboration with others. Excellent written, verbal, interpersonal, and listening skills. Strong organizational and planning skills; dependable and hard working. Committed to a career; motivated to learn and grow. Work well under pressure with attention to detail.
Overview
17
17
years of professional experience
Work History
Insurance Agent
Globe Life
Texarkana, AR
09.2025 - Current
- Maintain high standards of customer service.
- Gather and transfer information into CRM Salesforce daily.
- Collaborate closely with product and carrier.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Develop comprehensive insurance plans tailored to client needs.
- Educate clients on policy options and coverage benefits.
Scheduling Specialist/Customer Service
Ensemble Health
Remote
02.2022 - 09.2025
- Resolve customer inquiries.
- Documented data into CRM.
- Troubleshoot issues
- Gather customer feedback.
- Handle patient insurance and obtain authorization and benefit verification daily.
- Act as first point of contact and set appointments for prospective clients.
Bank Teller/ Customer Service
Milway Credit Union
Texarkana, AR
08.2020 - 02.2022
- Processed customer transactions promptly, minimizing wait times.
- Update member banking records when necessary.
- Perform customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answer customer inquiries regarding account balances, transaction history, and service charges.
Wire Transfer Specialist/Customer Service Representative
Roundstone Professional Services
Texarkana, AR
09.2009 - 03.2020
- Process wire transfers
- Answered constant flow of customer calls with minimal wait times.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Interacted with customers by phone, email or in-person to provide information.
Education
Business Administration
University of Arkansas Pine Bluff
Pine Bluff, ARHigh School Diploma -
Arkansas High School
Texarkana, AR05.2004
Skills
- Proficient in Salesforce, Microsoft Office, and Microsoft Excel
- 17 years experience in customer service
- Strong organizational and interpersonal skills
- Professional telephone demeanor
- Ability to communicate effectively, both verbally and written
- Proficient typing skills
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Good multitasking abilities with outstanding time management skills
Timeline
Insurance Agent
Globe Life
09.2025 - Current
Scheduling Specialist/Customer Service
Ensemble Health
02.2022 - 09.2025
Bank Teller/ Customer Service
Milway Credit Union
08.2020 - 02.2022
Wire Transfer Specialist/Customer Service Representative
Roundstone Professional Services
09.2009 - 03.2020
High School Diploma -
Arkansas High School
Business Administration
University of Arkansas Pine Bluff