NOLAN RENDA
Deland,FL
Summary
Excellent communicator and dependable team player with strong understanding of Sales industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Symmetry Financial Group
05.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Account Representative
Meraki Solutions
03.2022 - 12.2022
- Assisted account managers in managing client relationships
- Coordinated with cross-functional teams to ensure timely and accurate delivery of client requests
- Attended client meetings and presentations
- Developed and maintained client files and databases.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Collaborated with other departments to address customer needs and service requests.
Service Advisor
Nissan
01.2021 - 02.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Coordinated with technicians to ensure timely and accurate repair work
- Conducted vehicle inspections and recommended necessary repairs
- Coordinated with parts department to ensure availability of necessary parts
Account Manager
TNB Inc
07.2018 - 12.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Communicated with clients regarding financial information and recommended courses of action.
- Educated clients on new products or services to increase customer engagement with brand.
Education
High School Diploma -
Deland High-school
DeLand, FL06.2018
A.S -
Seminole State College
Lake Mary, FLSkills
- Microsoft Office, Microsoft Excel, Data Analysis, Accounting, Microsoft Outlook, SalesForce, Reynolds's, DBS
- Licensed Insurance Agent
- Risk Mitigation
- Prospective Client Identification
- Lender Relationships
Certification
- Resident Insurance License, Florida Department of Financial Services
- AML (Anti-Money Laundering), American-Amicable
Timeline
Insurance Agent
Symmetry Financial Group
05.2023 - Current
Account Representative
Meraki Solutions
03.2022 - 12.2022
Service Advisor
Nissan
01.2021 - 02.2022
Account Manager
TNB Inc
07.2018 - 12.2020
High School Diploma -
Deland High-school
A.S -
Seminole State College
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