Nikita Jefferson
Texarkana,AR
Summary
Committed to providing excellent customer service. Great communication and time management skills. Ability to work in collaboration with others and self motivated team player. Strong written, oral, and interpersonal communication. Maintain and protect confidentiality.
Overview
17
17
years of professional experience
Work History
Life/Health Insurance Agent
Globe Life
Texarkana, AR
09.2025 - Current
- Maintain high standards of customer service.
- Handle outgoing correspondence for applicants, members, and agents.
- Identify opportunities for process and quality improvement.
- Develop comprehensive insurance plans tailored to client needs.
- Educate clients on policy options and coverage benefits.
Customer Service Representative
Ensemble Health
Remote
02.2022 - 09.2025
- Resolve customer inquiries.
- Documented call details and updates in patient account systems to support continuity of service.
- Called customers to coordinate schedules and set appointments.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
Customer Service Representative
Roundstone Professional Services
Texarkana, AR
09.2009 - 02.2022
- Answered constant flow of customer calls with minimal wait times.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated with internal departments to research account discrepancies and expedite issue resolution.
- Monitored case status to ensure timely closure and customer confirmation.
Education
High School Diploma -
Arkansas High School
Texarkana, AR05.2004
Skills
- Customer Service
- Active Listening
- Dependability
- Great Phone Etiquette
- Highly Organized
- Problem Solving
- Detail-Oriented
- Proficient in Microsoft Word and Excel
- Teamwork
- Ability to work independently
License
Life/ Health Insurance License
Timeline
Life/Health Insurance Agent
Globe Life
09.2025 - Current
Customer Service Representative
Ensemble Health
02.2022 - 09.2025
Customer Service Representative
Roundstone Professional Services
09.2009 - 02.2022
High School Diploma -
Arkansas High School