Nikita Johnson

• Developed strong relationships with customers by providing personalized assistance and support.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered customer inquiries via phone, email, and chat.
• Provided exceptional customer service to ensure customer satisfaction.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Conducted regular follow-up calls with customers after resolving their issues.
• Resolved customer complaints promptly and efficiently.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.

• Assisted customers with product selection, sizing and styling.
• Conducted inventories on a regular basis to track stock levels.
• Tracked sales performance metrics to identify trends in market place.
• Maintained up-to-date knowledge of store merchandise and policies.
• Maintained cleanliness of store environment including floors, windows, displays.
• Handled customer complaints in a professional manner.
• Organized stockroom shelves according to size, color or style.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

I Have a friendly demeanor.Ive welcomed and approached with proper attitude.I have good communication and good patience and I show up on time following schedules .

• Issued receipts, refunds, credits or change due to customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Answered customer inquiries regarding store policies and procedures.
• Resolved customer complaints professionally in accordance with company policy.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Conducted price checks for special orders or discounts as requested by customers.