Multifaceted
Open To Work
Nikita Lopez
Independent Contractor
Yuma,AZ
Work Preference
Desired Job Title
Delivery DriverAgent Support SpecialistInsurance Verification CoordinatorPatient Appointment CoordinatorWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
RemoteOn-SiteHybridLocation:
Yuma, AZOpen to relocation:
YesImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekSummary
Experienced with resolving complex disputes and managing client relations. Utilizes conflict resolution techniques to address and solve issues efficiently. Track record of effective communication and problem-solving that enhances team performance and client satisfaction.
5
Years of Dental Patient Care Experience
23
Years of Customer Service Experience
Work History
Delivery Driver
1 Year 5 Months- Delivered groceries and general merchandise efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and minimize fuel consumption.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Worked with Walmart employees to ensure customers would receive fresh groceries and properly ordered general merchandise
- Managed delivery schedules independently, adapting quickly to changing demands and priorities.
- Delivered packages to customer doorsteps and business offices.
Agent Support Specialist
7 Years 1 Month- Established communication with agents and managed data effectively.
- Provided exceptional customer service support to agents, enhancing overall satisfaction and efficiency.
- Coordinated communication between agents and management, ensuring timely resolution of inquiries and concerns.
- Assisted in training new staff on operational procedures and system usage, fostering a collaborative team environment.
- Provided technical support to agents, enhancing productivity and resolution times.
- Monitored performance metrics and provided regular reports to management, supporting data-driven decision-making.
- Service Customer Support calls with various clients, which included Tier 2 Chat support.
Patient Appointment Coordinator
- Managed patient scheduling and appointment confirmations using dental practice management software.
- Coordinated communication between patients and dental staff to enhance patient experience.
- Assisted in maintaining accurate patient records and managing insurance verification processes.
- Developed efficient systems for tracking appointments and minimizing scheduling conflicts.
- Verified insurance prior to appointments
- Aided in insurance denials
- Received/Applied Payments to patient accounts
- Addressed patient inquiries promptly, ensuring clear understanding of treatment plans and office policies.
- Reduced appointment cancellations through proactive follow-up calls and reminders.
Insurance Verification Coordinator
2 Years 5 Months- Coordinated insurance verification processes to ensure timely patient access to services.
- Streamlined data entry procedures in electronic health record systems for accuracy and efficiency.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Discussed treatment planning with patients including financial responsibilities
- Setting follow up appointments for treatment
Education
Medical Assistant - Healthcare
- Clinical Medical Assisting Duties
- Introduction to Anatomy and Physiology
- Psychology and Special Senses
- Medical Management
- Pharmacology and Office Emergencies
- Administrative Medical Assisting Duties
- Office Environment Safety, Infection Control and Lab
- Internship- Acupuncture Practice
Medical Billing And Coding Specialist - Healthcare
- Fundamentals/Introduction to Allied Health
- Academic Strategies/Skills
- Inpatient Coding
- Health Information Management
- Government, State, Private and Managed Insurance Plans
- Medical Billing/Coding with Reimbursement/Collection Procedures
- Specialist Externship I /II- Home Health Company
High School Diploma
Skills
Excel management
CRM software management
Excel documentation
Google applications
Proficient in Excel worksheets
Data analysis
Typing accuracy
Visual communication
Call routing
Onsite support
Customer communication
LANGUAGES
English
Timeline
Delivery Driver
Independent Contractor
2025.03 - Current
Agent Support Specialist
Genesis Call Center
2018.02 - 2025.03
Insurance Verification Coordinator
Western Dental & Orthodontics
2014.03 - 2016.08
Patient Appointment Coordinator
Harvest Dental
2017 - 2018
UEI
Medical Assistant from Healthcare
Kaplan College
Medical Billing And Coding Specialist from Healthcare
Chula Vista High School
High School Diploma