Nikita Luhana
VADODARA
Summary
Versatile back office executive with demonstrated expertise in financial data management and document organization. Streamlined workflows to enhance efficiency, negotiated vendor contracts to optimize inventory levels, and facilitated communication between teams, ensuring seamless business operations and high client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Back office & Accounting
Elite Hub LLC.
01.2025 - Current
- Managed accounts payable/receivable, processed 50+ weekly invoices, and performed daily financial reconciliations.
- Streamlined the document filing workflow, which reduced retrieval time by 20% and increased overall departmental efficiency.
- Monitored office supplies, negotiated vendor contracts, and tracked inventory levels to prevent supply shortages.
- Acted as a liaison between front-office and back-office teams, scheduling meetings and managing internal corporate communications.
- Processed and audited 5,000+ records monthly, maintaining 99% accuracy in physical and digital database systems.
Back office & Accounting
Laverne Fintech Pty Ltd
01.2023 - 01.2024
- Managed and maintained client documentation in a fast-paced fintech environment, ensuring accuracy, completeness, and regulatory compliance.
- Maintained comprehensive customer and operational records in Excel, performing high-volume data entry with a strong focus on accuracy and efficiency.
- Supported data integrity initiatives by identifying and correcting record discrepancies, reducing errors and enhancing the reliability of customer data.
Client servicing – Executive
Parikrama Weddings/ Zoned out Mediaworks
01.2019 - 01.2023
- Provided creative ideas and managed event execution for Parikrama Weddings / Zoned out Mediaworks.
- Led teams to successfully deliver high-quality event experiences, ensuring client satisfaction.
- Managed client relationships, resolving issues promptly and maintaining strong communication.
- Collaborated with vendors and internal teams to streamline operations and enhance service delivery.
- Successfully executed multiple projects within strict timelines and budget constraints.
- Contributed to an increase in client retention through proactive engagement and exceptional service.
Customer Relationship Officer
Bharti AIRTEL Ltd.
01.2018 - 01.2019
- Resolved complex customer inquiries, ensuring high satisfaction and retention.
- Streamlined inventory management processes, reducing discrepancies by 15% and improving stock availability.
- Led a team of five, fostering a collaborative environment that enhanced service delivery.
- Implemented customer feedback mechanisms, leading to increase in service efficiency.
- Achieved consistent top performance ratings for customer problem resolution and service excellence.
Junior Accountant
Basant Nihalani & co.
01.2016 - 01.2018
- Managed and reconciled financial data for over 100 accounts using advanced Excel functions, ensuring data integrity and accuracy.
- Assisted senior accountants with audit preparations and financial reporting, contributing to timely compliance.
- Streamlined data entry processes, improving efficiency by 15%.
Customer Relationship Officer
Vodafone
01.2016 - 01.2018
- Resolved diverse customer inquiries, achieving high satisfaction ratings through effective problem solving.
- Provided comprehensive support across product and service offerings, ensuring accurate information delivery.
Education
Event Management -
M. S. University
VadodaraB.COM - Accounting And Finance
M.S University
Vadodara,gujaratSkills
- Hospitality Management
- Logistic Management
- Teambuilding/Training/Supervision
- Vendor/Inventory Management
- Guest Service Excellence
- Turnaround Management
- Strategic Marketing
- Multitasking & Creative
- Accounts payable
- Effective communication
- Time management
- Attention to detail
- Client engagement
- Data entry proficiency
- Document management
- Vendor negotiation
- Problem solving
- Database administration
- Problem-solving abilities
- Event coordination
- Decision-making
- Scheduling
- Schedule management
Certification
- Event Management, M. S. University, Vadodara
- Tally
- Internship, Grand Mercure Surya palace, Guest Relation & Event Management, Vadodara
- Event coordinator (wedding), White Lily Events
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Back office & Accounting
Elite Hub LLC.
01.2025 - Current
Back office & Accounting
Laverne Fintech Pty Ltd
01.2023 - 01.2024
Client servicing – Executive
Parikrama Weddings/ Zoned out Mediaworks
01.2019 - 01.2023
Customer Relationship Officer
Bharti AIRTEL Ltd.
01.2018 - 01.2019
Junior Accountant
Basant Nihalani & co.
01.2016 - 01.2018
Customer Relationship Officer
Vodafone
01.2016 - 01.2018
Event Management -
M. S. University
B.COM - Accounting And Finance
M.S University