Resilient Emergency Room Manager known for high productivity and efficient task completion. Specialize in crisis management, operational oversight, and policy implementation to ensure optimal emergency room performance. Excel in leadership, communication, and decision-making under pressure, bringing calm and order to high-stress environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Emergency Room Manager
Queens Medical Center
Honolulu
12.2024 - Current
Responsible for daily operations of the nursing unit and emergency department, and supervision/support of personnel and patients. Includes administrative duties and hands-on clinical duties and responsibilities. Assist in setting the standard of care in the department, consistent with the mission, vision and philosophy of the organization.
Assisted in developing policies to enhance overall emergency room efficiency.
Facilitated training programs aimed at improving clinical competencies among nursing staff members.
Performed periodic audits of medical charts ensuring compliance with regulatory agencies such as The Joint Commission.
Analyzed data collected through surveys or other sources to identify areas needing improvement in terms of patient satisfaction or service delivery.
Responded promptly to any complaints from patients or their families regarding ER services.
Emergency Room Registered Nurse
Queens Medical Center
Honolulu
12.2017 - 12.2024
Staff nurse in a busy Level I trauma center. Provide care to patients with cardiac, respiratory and other emergencies. Coordinating clinical care of patients and integrate all health care providers to ensure high quality patient/family outcomes.
Emergency Room Registered Nurse
University of Utah Hospital
Salt Lake City
05.2013 - 12.2017
Staff nurse in a busy , fast paced level 1 emergency department in community setting. Provide care for patients from pediatrics to geriatrics. Collaborate with doctors and emergency staff in the assessment, planning and implementation of patient treatment. Monitor current patients, identify issues, explore alternatives and deploy solutions. Care for critically ill patients requiring life support measures.
EMT-Intermediate
University of Utah Hospital
Salt Lake City
10.2011 - 09.2013
Assisted with patient triage in high-pressure emergency room environment.
Monitored vital signs and reported changes to nursing staff promptly.
Took patients' vital signs, collected medical specimens and updated information in patient charts.
Emergency Medical Technician
Gold Cross Ambulance Service
Salt Lake City
09.2006 - 10.2011
Provided emergency medical care in high-pressure situations during transport to hospitals.
Operated medical equipment and maintained readiness for patient interventions.
Communicated effectively with healthcare teams to ensure coordinated patient care.
Conducted patient assessments to determine immediate medical needs and interventions.
Trained new EMT staff on protocols, equipment use, and safety procedures.
Responded to emergency calls promptly, ensuring swift action in critical situations.
Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.