Nikita Myers
Bossier City,LA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
FEMA Agent
General Dynamics
Barksdale AFB, Louisiana
11.2024 - 11.2025
- Entered data accurately into company database systems daily.
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Managed customer complaints, ensuring resolutions met company standards.
- Processed orders and handled billing inquiries accurately during calls.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Mission Support Specialist
United States Air Force, USAF
Okinawa Japan
12.2014 - 12.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Education
Associate of Arts - Early Childhood Education
American Public University System
Charles Town, WV10-2027
Skills
- Carrier Relations
- Order and Refund Processing
- Valid Driver's Licenses
- Upselling Products and Services
- Efficient and Detail-Oriented
- Inputting Claims
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Customer Order Management
- Calm and Professional Under Pressure
- Special Requests
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Creative Solutions
- Collaborative Environments
- High-Volume Call Environments
- POS Inventory System Operation
- Cultural Awareness
- Patient and Empathetic
- Document and Records Management
- Customer Service
References
References available upon request.
Timeline
FEMA Agent
General Dynamics
11.2024 - 11.2025
Mission Support Specialist
United States Air Force, USAF
12.2014 - 12.2018
Associate of Arts - Early Childhood Education
American Public University System