Nikita Pennie
Houston,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Cashier
H.E. Butt Grocery Company
Houston, TX
08.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Team Leader
Wal-Mart Supercenter
Houston, TX
12.2017 - 07.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Certified Nursing Assistant
Home Health Services
Houston, TX
03.2014 - 12.2017
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained client medical history, medication information, symptoms and allergies.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Education
Cosmetology
Texas Beauty And Barber College
Houston, TXSkills
- Staff Supervision
- Work Task Prioritization
- Customer Relations
- Adaptable and Flexible
- Microsoft Office
- Team Leadership
- Reliable and Responsible
- Problem Solving
Timeline
Cashier
H.E. Butt Grocery Company
08.2021 - Current
Team Leader
Wal-Mart Supercenter
12.2017 - 07.2021
Certified Nursing Assistant
Home Health Services
03.2014 - 12.2017
Cosmetology
Texas Beauty And Barber College
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