Nikita Rees
Columbus,OH
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Technician Specialist
Premier 1 Construction & Maintenance
Delaware, OH
05.2022 - Current
- Executed diagnostics, troubleshooting and evaluations on Gatekeeper Systems.
- Completed job reports and logs immediately following service calls.
- Meticulously tracked all parts and devices used on each service call.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Maintained strong knowledge of third-party risk management within vertical industry.
Assistant Store Manager
Sherwin-Williams Paint Store
Columbus, OH
10.2020 - 05.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
MBA -
Ashland University
Ashland, OH08.2020
Bachelor of Science - Criminal Justice
Ashland University
Ashland, OH05.2019
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Planning and Coordination
- Interpersonal Communication
- Attention to Detail
- Problem-Solving
Jiu-Jitsu
It's a great way to melt stress and worry away. Puts life into better perspective.
Writing
Writing is thinking. When I write about my day or about a random idea I gain clarity. I am able to better manage my mood and stay on task when I'm consistently writing. I use writing as an escape sometimes, but more often I'll use this special time to get my thoughts and goals in order. My life has more meaning when I pay attention to the mundane details.
Languages
Russian
Timeline
Technician Specialist
Premier 1 Construction & Maintenance
05.2022 - Current
Assistant Store Manager
Sherwin-Williams Paint Store
10.2020 - 05.2022
MBA -
Ashland University
Bachelor of Science - Criminal Justice
Ashland University
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