Nikita Roberts
Brooklyn,New York
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.a
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
GHIRARDELLI CHOCOLATE COMPANY
07.2024 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Reviewed and entered invoices into accounting program for payment, by adding the appropriate GL coding.
General Manager
Chipotle Mexican Grill
02.2017 - 07.2024
- Scheduled staff shifts to guarantee adequate capacity for ideal operations and to maximize financial results
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Planned strategies to achieve profitability, guest satisfaction and employee retention objectives
- Oversaw routine ordering and inventory practices to optimize customer experiences.
Brand Ambassador
Muju's Jewelry
01.2017 - 01.2018
- Helped match customers to products with knowledge of current trends and direct feedback about individual preferences
- Achieved sales goals through established sales techniques and creative communication skills
- Answered common and advanced customer questions based on extensive knowledge of product, market and competitors
- Maintained presentable areas with constant attention to stock and displays.
Sales Associate
Metropolitan Museum of Art
09.2015 - 01.2017
- Helped customers navigate store, complete sales, and process returns
- Created memorable customer experiences by offering personalized sales support
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Satisfied customers through efficient payment processing and delivery coordination.
Education
High School -
Science Technology and Research Early College
New York, New York06.2015
Skills
- Business administration
- Budget coordination
- Team development
- KPI tracking
- Regulatory compliance
- Word & Excel processing
- P&L Management
- Branding
- Schedule Management
Certification
Serv Safe Certification
NYC Food Handlers Certifiction
Timeline
General Manager
GHIRARDELLI CHOCOLATE COMPANY
07.2024 - Current
General Manager
Chipotle Mexican Grill
02.2017 - 07.2024
Brand Ambassador
Muju's Jewelry
01.2017 - 01.2018
Sales Associate
Metropolitan Museum of Art
09.2015 - 01.2017
Serv Safe Certification
NYC Food Handlers Certifiction
High School -
Science Technology and Research Early College
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