Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nikita Ross

San Antonio,TX

Summary

Proven leader and efficient team player, excelled at Sonic Drive-In by optimizing delivery times and enhancing customer satisfaction. Skilled in food handling and beverage preparation, coupled with exceptional customer service abilities. Demonstrated strong work ethic and ability to work well under pressure, significantly contributing to workplace efficiency and positive client experiences.

Overview

8
8
years of professional experience

Work History

Carhop / Crew Leader

Sonic Drive-In
San Antonio, TX
08.2018 - 09.2024
  • Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
  • Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
  • Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
  • Followed all safety protocols when preparing food items including proper temperature control techniques.
  • Communicated effectively with co-workers regarding order status or customer requests.
  • Prepared drinks, condiments, and food items according to restaurant standards.
  • Stored food items properly according to health regulations such as date coding perishable goods before placing them into storage containers.
  • Verified orders and bagged items for easy transport.
  • Offered condiments, utensils, and napkins as part of the service.
  • Delivered food and beverages directly to customers' vehicles with a friendly demeanor.
  • Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
  • Processed payments, handling cash and credit transactions with precision.

Stylist

New York & Company
San Antonio, TX
06.2018 - 08.2018
  • Provided excellent customer service to ensure client satisfaction.
  • Analyzed sales data to inform future purchasing decisions for the business.
  • Organized and maintained an inventory of clothing, accessories, and beauty products.

Crew

Bush's Chicken
San Antonio, TX
02.2017 - 01.2018
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Packed fast food products in approved containers, cups, and bags.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Served food quickly for positive guest experiences.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

High School Diploma -

Sandra Day O'Connor
Helotes
06-2016

Skills

  • Food handling
  • Beverage preparation
  • Kitchen support
  • Tray carrying and balancing
  • Customer service
  • POS system operation
  • Payment processing
  • Friendly attitude
  • Strong work ethic
  • Customer focus
  • Works Well Under Pressure
  • Hospitality and accommodation

Affiliations

  • Gardening
  • Writing
  • Organizing / Decorating

Timeline

Carhop / Crew Leader

Sonic Drive-In
08.2018 - 09.2024

Stylist

New York & Company
06.2018 - 08.2018

Crew

Bush's Chicken
02.2017 - 01.2018

High School Diploma -

Sandra Day O'Connor
Nikita Ross