NIKITA STINSON
Salem,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Support Specialist
State of Oregon-ODOT
Salem, OR
07.2023 - Current
- Maintained positive working relationships with fellow staff and management.
- Provided HR administrative assistance to managers I supported.
- Assisted with event planning activities such as conferences, and/or trainings.
- Developed positive relationships with internal customers through effective communication techniques.
- Created agendas for meetings, took meeting minutes, and provided those notes.
- Coordinated special projects, as assigned by management staff.
- Entered data into databases accurately and efficiently.
- Served as contact person and source of information to maintain good communication with staff personnel.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers.
- Managed calendar for section managers.
- Maintained confidential records pertaining to the operations of the Business Operations Sections and Human Resource.
- Collaborated with other departments within the organization to ensure smooth flow of information between crews.
- Created process documentation and work instructions used by staff to support compliance and operational efficiency.
- Developed, implemented, and maintained executive support systems and procedures.
- Written, reviewed, and updated procedures and or guides based on policies.
Administrative Specialist 2
State of Oregon-Right of Way
Salem, OR
04.2024 - 08.2024
- Apply public records laws, rules, and policies; answer questions; resolve issues with appropriate parties.
- Provide research support to Region, District, and other Department personnel involved in access management decisions.
- Research access control rights acquired by the Department using Right of Way files,
Right of Way maps, construction plans, OTC resolutions, and other Department records
to determine what property rights were acquired. - Communicate the research results to department personnel either verbally or in
writing. - Research records to determine when highway alignments were constructed in order
to evaluate statutory access control rights.
• Provide necessary research to prepare and develop conveyance of access documents which are used to create or modify certain conditions of access on to the highway. - Coordinate, collect and/or research information with regional office staff and managers, as well as the Department of Justice in responding to requests.
- Apply public records laws, rules, and policies; answer questions; resolve issues with appropriate parties.
- Managed incoming inquiries from external sources such as partners and clients.
- Helped to build positive relations with team members and external parties.
Loan Processor
HERITAGE GROVE FEDERAL CREDIT UNION
Salem, OR
09.2017 - 04.2023
- I wrote and implemented procedures based on Credit Union policies.
- Streamlined financial processes to reduce, and stay in compliance with loan funding timelines.
- Evaluated and analyzed property market values using AVM data to inform pre-acquisition due diligence.
- Answered customer inquiries involving rates, products, and loan application status to facilitate quality customer service.
- Reviewed and verified borrowers' income, credit reports, and property appraisals to prepare documents for underwriting.
- Maintained complete confidentiality of submitted information, according to release guidelines.
- Updated client account information and records in company databases.
- Developed administrative processes to achieve organizational objectives, and improve office efficiency.
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques, and positive customer support.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained documents by managing files, following established procedures.
- Inspected and proofread documents to check for accuracy.
- Maintained accurate records of loan files in the credit union's database system.
Phone Banker 2
WELLS FARGO BANK
Salem, OR
08.2007 - 08.2017
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Resolved problems or discrepancies concerning customers' accounts
- Referred unresolved customer grievances to designated departments for further investigation.
Courtesy Clerk
SAFEWAY
Salem, OR
10.2006 - 08.2007
- Followed best practices for packaging or bagging purchases and assisted customers with in-vehicle loading
- Assisted with price checks, go-backs, and replenishing supplies
- Oversaw collection shopping carts from parking lot to maintain clean, organized area
- Directed and escorted customers to product locations throughout store to help find requested items.
Education
HIGH SCHOOL DIPLOMA -
Sprague High School
06.2007
Skills
- Communication Skills
- Organizing Skills
- Customer Service
- Computer skills and courses taken
- Trained New Hires
- Problem-Solving
- Verifying information
- Reliable & trustworthy
- Processing and Reviewing documents
- Team collaboration
- Quality control
- Digital Research Tools
- Detail Oriented
- File management expertise
- Lexis-Nexis
- Data Collection
Certification
- Notary for the State of Oregon
References
Given upon request
Timeline
Administrative Specialist 2
State of Oregon-Right of Way
04.2024 - 08.2024
Executive Support Specialist
State of Oregon-ODOT
07.2023 - Current
Loan Processor
HERITAGE GROVE FEDERAL CREDIT UNION
09.2017 - 04.2023
Phone Banker 2
WELLS FARGO BANK
08.2007 - 08.2017
Courtesy Clerk
SAFEWAY
10.2006 - 08.2007
HIGH SCHOOL DIPLOMA -
Sprague High School