Nikita Thomas

Dispatcher for field operations-knowledgeable in migrating copper to fiber.customer service/field ops

• Adapted quickly to new technologies, improving efficiency in handling customer interactions.
• Resolved escalated customer complaints effectively, strengthening client relationships and trust.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Monitored field activities and reported discrepancies, facilitating timely resolution of issues impacting operations.
• Established communication channels between departments, fostering collaboration and improving project outcomes.
• Developed strong relationships with clients, vendors, and subcontractors for seamless collaboration in the field.
• Coordinated cross-functional teams for successful project completion and client satisfaction.

• Picking and packing at the distribution center
• Collaborated with team members to streamline workflow processes.
• Maintained clean and organized workstations for optimal safety.
• Unloaded and loaded items from conveyors, machines, and conveyances.
• Carefully packaged finished products and prepared for shipment.

• Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
• Scheduled appointments using scheduling software,
• Provided exceptional customer service, addressing client schedules and billing
• Maintained organized records of client information
• Assisted in marketing initiatives by distributing promotional materials to enhance spa visibility.
• Trained new reception staff on procedures and customer service standards to ensure consistency.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.

• Directed daily operations
• Trained and mentored staff on food safety protocols and operational procedures.
• Managed inventory levels and ordered supplies to minimize waste and control costs.
• Implemented training programs that improved team performance and reduced turnover rates.
• Coordinated team schedules to optimize labor costs while maintaining service quality standards.
• Developed marketing strategies that increased local engagement and boosted store sales.
• Enforced compliance with health regulations, ensuring a safe dining environment for customers and employees.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

• Assisted in meal preparation and service for patients, ensuring compliance with dietary restrictions.
• Maintained cleanliness and organization of kitchen to promote safety and efficiency.
• Supported dietary staff in inventory management, including stocking supplies and tracking usage.
• Collaborated with healthcare team to communicate patient needs and preferences effectively.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
• Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.