Nikita Tucker
Oklahoma City
Summary
Motivated and empathetic Customer Service Representative with over 10 years of experience delivering high-quality service in hospitality, call center, and administrative environments. Skilled in resolving customer issues, managing multiple systems, and maintaining accuracy under pressure. Adept at upselling, promoting loyalty programs, and ensuring a positive guest or client experience. Known for strong communication, adaptability, and a commitment to exceeding performance goals.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Hyatt
01.2021 - 08.2025
- Delivered exceptional customer service in a fast-paced hospitality environment.
- Consistently met and exceeded sales and service goals, including credit card sign-ups and loyalty program enrollments.
- Managed multiple systems simultaneously while maintaining accuracy and professionalism.
- Handled guest inquiries, complaints, and special requests with empathy and attention to detail.
- Recognized for strong communication and adaptability to change.
Appointment Scheduler
Dynamic BDC
06.2020 - 10.2021
- Scheduled and confirmed appointments for customers while handling inbound/outbound calls.
- Resolved customer concerns and provided accurate information regarding services.
- Updated and maintained customer records across multiple databases.
- Managed call logs and ensured compliance with company standards.
FC Associate
Amazon
09.2019 - 06.2020
- Handled inventory management and order fulfillment while adhering to strict safety protocols.
- Operated powered industrial trucks (PIT) and maintained quality control standards.
- Collaborated with team members to ensure timely delivery and shipment accuracy.
Education
Some College Coursework - Education & Health Sciences
Langston University & Rose State College
High School Diploma - undefined
John Marshall High School
Oklahoma City, OKSkills
- Customer engagement management
- Effective problem-solving
- Proficient in managing tasks across various displays
- Sales techniques
- Call Handling / Appointment Scheduling
- Loyalty Program Enrollment
- Accurate data organization
- Typing speed of 45 WPM
- Live Chat & Multi-Line Phone Systems
- Adaptability & Professional Communication
- Listening skills
- Writing and verbal communication
Timeline
Guest Service Agent
Hyatt
01.2021 - 08.2025
Appointment Scheduler
Dynamic BDC
06.2020 - 10.2021
FC Associate
Amazon
09.2019 - 06.2020
High School Diploma - undefined
John Marshall High School
Some College Coursework - Education & Health Sciences
Langston University & Rose State College