MICHELLE CRAIG
Fairfield
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
10
10
years of professional experience
Work History
Administrative Clerk/Assistant
City of Birmingham
05.2021 - Current
- Provide administrative support to Managers, Supervisors, and Technicians in Facility Services under the Department of Public Works.
- Assist Administrative Service Manager with property location utilizing GIS Mapping, Jefferson County Tax Assessor and Google Internet.
- Assist Facility managers, technicians, and supervisors with retrieving documents and researching.
- Collaborate with Animal Control and 311 to work efficiently and effectively to resolve citizens’ complaints.
- Input work orders into Asset Essentials, which is Facility Services work order system, by providing the site, location, issues of the work order and submitting to appropriate supervisor so work order can be issued to technician.
- Print letters and labels for Administrative Services Manager and create folders and keep them updated.
- Mail certified and uncertified letters to property owners and residence of bulk trash violations.
- Communicate with citizens, division personnel, inspectors, neighborhood officers, businesses, and other departments via email, telephone, and face-to-face to give updates on bulk trash, complaints/concerns, to ensure compliance of establish ordinances, policies, laws, and assist with corrective measures.
- File all work orders and create electronic filing system.
- Prepare ACCESS and Excel queries weekly from our work order system.
- Prepare and submit weekly and monthly reports to Managers, Supervisors, and high-ranking personnel throughout the City of Birmingham.
- Prepare and submit weekly reports for technicians.
- Receive, sort, distribute all mail from citizens, postal service, and other departments.
- Assist Administrative Services Manager by utilizing Word, PowerPoint for correspondence, organizational charts, and creating a department brochure.
- Assist Administrative Services Manager with ordering materials for signs, and office furniture. Get quotes on special ordered items.
- Record and report department maintenance issues.
- Schedule departmental interviews for vacant positions within the division.
- Create shift change letters for the inter-departmental staff.
Pharmacy Tech
Walgreens Pharmacy
02.2021 - 08.2023
- Licensed Pharmacy Tech
- Medication Dispensing - Accurately count, measure, and label medications to ensure that prescriptions are filled correctly.
- Prescription Processing - Receive and verify prescription orders from healthcare providers and ensure that all information is complete and accurate.
- Inventory Management - Manage inventory by ordering, receiving, and stocking medications and supplies.
- Administrative Tasks - Maintain patient records, process insurance claims and complete paperwork related to prescriptions and medication dispensing.
- Patient Interaction - Answer questions about medication and provide information about over-the-counter products. Also, instruct patients on how to take their medications and help them with insurance claims.
Express Adjuster
Kemper Insurance
02.2020 - 03.2021
- Licensed Adjuster
- Investigate and resolve first and third party auto physical damage claims. Take statements from insureds, claimants and witnesses to investigate losses. Timely and accurately opening exposure reserves. Deliver a great customer service experience to all internal, external, current and prospective Kemper customers.
- Issue claim payments to clients, finance companies, and body shops to ensure clients and non-client’s vehicles are repaired in a timely fashion.
Dental Assistant
UAB School of Dentistry
08.2018 - 01.2019
- Assist with unit setup and tear down, establishing patient rapport, FMX/Panoramic x-rays, assist with patient care instructions, assist with patient sealants, calculus detection and chair side operations.
Retail Banker II
Woodforest National Bank
10.2015 - 12.2017
- Process a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, wire transfers, and issuing monetary instruments. Entrusted with opening and closing the branch, completed bank logs, reports, audits and controlled checks; opening and closing accounts, maintaining and servicing automated teller machines; and cleaning work areas.
Education
Associate Degree - Applied Science in Dental Hygiene
Fortis Institute
Birmingham, AL01-2018
High School - undefined
Ensley High School
Birmingham, AL01-2003
High School - undefined
Clearwater High School
Clearwater, FL01-2001
Skills
- Strong attention to detail
- Office support services
- Ensuring data privacy
- Clear and concise communication
- Database entry
- Team collaboration
Accomplishments
Presidnet's List
Dean's List
Timeline
Administrative Clerk/Assistant
City of Birmingham
05.2021 - Current
Pharmacy Tech
Walgreens Pharmacy
02.2021 - 08.2023
Express Adjuster
Kemper Insurance
02.2020 - 03.2021
Dental Assistant
UAB School of Dentistry
08.2018 - 01.2019
Retail Banker II
Woodforest National Bank
10.2015 - 12.2017
High School - undefined
Ensley High School
High School - undefined
Clearwater High School
Associate Degree - Applied Science in Dental Hygiene
Fortis Institute